WHAT’S NEW? ELIOR UK INTRODUCES
ROBOT WAITER Contract caterer Elior UK has begun trialling the use of robotic food delivery, aligned closely with its strategy of delivering innovative solutions through the use of technology. BellaBot, an autonomous delivery robot supplied by GW Projects Ltd, has joined the team at a retirement village to assist with the day-to- day restaurant service.
BellaBot delivers trays of food to the tables and assists with clearing the tables, freeing up the Elior team to spend more time interacting with the residents. BellaBot can deliver four 10 kg trays at once – twice the load capacity of manual delivery – and can deliver up to 400 dishes a day.
As well as helping to deliver food, BellaBot can also sing, tell jokes and interact with the residents and their guests. Over the Queen’s Jubilee weekend, BellaBot delighted grandchildren and great grand-children by entertaining them with jokes and songs including singing the National Anthem and by purring when they petted her.
Laura Tighe, Managing Director of Health, Care & Retirement Living for Elior UK, said: “We are delighted to welcome BellaBot to our team which supports Elior’s strategy to introduce new and innovative technology to enhance its service and the customer experience. BellaBot has been very well received by the residents and their guests. The main benefit we have seen is that resident engagement has stepped up as BellaBot’s assistance with delivering food has enabled our staff to spend more time chatting with the residents. At a time when it is challenging to recruit staff, it is amazing to be able to provide our colleagues – through the adoption of robotic technology — with some additional support so that they can focus on customer service.”
UNIQUE IQ CEO GOING THE DISTANCE FOR CARE
WORKERS’ CHARITY David Lynes, CEO of home care technology firm Unique IQ, is planning an epic two-day cycle, raising money for the Care Workers’ Charity as he rides.
In this endurance challenge, David will be cycling as far as he can as the crow flies from his starting point in 48 hours. What’s more, he’ll have to be fully self-supported on the ride and will be pitted against other solo riders, whose routes are all a closely guarded secret.
It’s a challenge that combines speed, endurance and strategy; it’s not about the number of kilometres he can peddle, it’s how far he can go in a straight line, with any ferries or trains he might need to catch deducted from his final total.
David said: “I really liked the sound of this challenge as it combined thinking and planning with the physical elements of cycling. It’s very unique. I’ve enjoyed preparing for it – planning routes, testing out equipment and exploring my capabilities. I’m ready and excited to get going.”
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In its inaugural year, the 48-hour challenge is being organised by YouTuber Riding the Long Way Home, otherwise known as Paul Berney, Chief Marketing Officer at connected care platform provider Anthropos.
David is using his challenge to raise funds for the Care Workers Charity – which provides financial aid so that no care worker has to face financial hardship alone. His fundraising target is £2,000.”
https://thecareworkerscharity.enthuse.com/pf/david-lynes-2cd6b
https://www.surveymonkey.co.uk/survey-closed/?sm=OOrE5YqEkD5Ad9WyLw3Tn2UBZF0zzIznbVwuJBg75AzRk_2B3UIhDS02VoY3cBRzjX_2FFbJG9Bb9mCai0CAdYJ063rv8WNm_2B33r4aB3uTeE3xE_3D
Sponsor David here. To guess how far David cycles in 48 hours, click here.
www.tomorrowscare.co.uk
A resident in the retirement village, commented: “It is great fun having BellaBot in the restaurant – I have booked my birthday celebrations there so Bella can sing ‘Happy Birthday’ to me.”
Recognising that the use of robotics has the potential to enhance the customer experience and transform the operations, Elior is exploring other opportunities where robotics can be deployed both in the retirement living sector and in other parts of the business, including cleaning services.
http://www.eliorgroup.com
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