TRAINING & EDUCATION
the tide’ because providers will soon be faced with the requirement of having to demonstrate that their experience, skills and knowledge are commensurate with their role and responsibility as a registered care provider.
As part of the registration process, providers undergo a formal telephone interview with the regulator and this does cover off areas such as provider oversight and governance, which is then followed up on the first inspection of the service. If the regulator has specific concerns around governance at registration stage, there is likely to be a condition of registration that states that training should be attended. But frankly, it should be a requirement of registration that all new providers undergo good governance training to furnish them with the tools and understanding of systems, processes and the underpinning of regulations that affect them as care providers. The ideal scenario would be to have a built-in annual set training competency requirement and statement from a provider to demonstrate how they continue to meet Regulation 5 of the Health & Social Care Act.
As responsible care providers and managers, it is important to recognise that there needs to be an attitude of continuous improvement and update in relation to knowledge, current regulatory trends and reviewing systems to maintain efficacy. Sourcing appropriate provider training, networking with other providers and having clear and effective communication links with the care manager are all ways in which providers can demonstrate their commitment to good governance within their services.
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A MINDSET OF CONTINUOUS IMPROVEMENT
There is an expectation by the regulator (CQC) that the care provider carries out regular visits to their services, resulting in a regular report from that provider. The problem is, these monthly reports vary in content and quality so as a starting point, care providers should continually review this document to ensure that it is relevant and fit for purpose. In addition, the provider needs to ensure that there is a mechanism for following up on any actions identified and future areas for development.
With set guidance on governance training, the sector stands to improve on its knowledge and ways of working to create a more cohesive and collaborative approach to the governance of care services while triangulating the connection between provider, manager and the care service itself.
Whilst there are currently no consultations in place around formal training requirements for providers, there is a shiſt in terms of their scrutiny around oversight function and effectiveness. As such, responsible care providers are becoming much more aware of their roles and responsibilities and the shiſt in demonstrating and living the culture of change within their organisations. A combination of the developing skills and knowledge of a senior management team, with a mindset of continuous improvement and development will be instrumental in shaping the vision and values of high-quality care in the years to come.
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