“I wanted something more, something that would be much more user-friendly, so that my carers were using the technology to deliver a higher standard of care and actually free up their time for the residents,” explained Dr Ahmed.

The solution they handpicked was one of the “digital care planners” in the market, and Sekoia has helped empower the care staff in delivering a person-centred approach, as also highlighted by CQC in their latest inspection report:

“People’s care records were written in a way which helped staff to deliver personalised care and gave staff information about people’s communication needs, their likes, dislikes and preferences.”

When settling on Sekoia, Dr Ahmed was very aware of the significant impact it could have on safeguarding and compliance.

Aſter a difficult start, Orton Manor has built an experienced team delivering nursing, dementia and palliative care for up to 40 residents. Their key to success is making it feel like home, drawing on the experience of their employees and managers.

Dr Ahmed explained: “We are like one big family here. There is no great hierarchy within the team or the residents. We are all in this together.”

The care home has recently been inspected and received a “Good” outcome by CQC inspectors. The general reception of this has been appreciative and rewarding. Something that is clear when speaking to Gemma Broth, who is the registered Manager of the service.

Gemma commented: “We are happy and proud that our hard work has been recognised. We know that this is an achievement that we have obtained through dedication to our common goals.”

Until recently, the local documentation systems were predominantly paper-based, which created considerable demands on the staff as they kept manually maintaining each resident’s care plan. Seeing how technology had played a vital role within his own healthcare career, Dr Ahmed wanted something similar for his care homes.

“I have seen a measurable return on investment and significant changes in families and residents noticing much greater time allowed in direct contact from carers – without the need for duplicating paperwork. It is more on par with a modern toolbox, which is needed to make it in these times,” Dr Ahmed added.

The digital solution provides every member of the administrative and care teams with an overview of their daily tasks and lets them manage their care plans, record health data, share information and report incidents in real time. But the most important feature is how user-friendly it is.

Together with its range of apps, Sekoia has made life easier at Orton Manor, completing basic documentation or accessing residents’ care records when needed, as opposed to hidden in back office charts, desks or computer systems. This has empowered the care delivery to a degree that is also recognised in their CQC report:

“People received personalised care and support which had been planned with their involvement and which was regularly reviewed."

Dr Ahmed is sincerely proud of the home’s new rating, and the turnaround they have been through. He is now looking to do the same for the rest of the care homes under his wing. - 13 -

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