Time for a change When Atlas FM required a system to enhance the coordination and monitoring of its

nationwide cleaning operation, they turned to SmartTask, a company that creates cloud- based mobile workforce solutions.

system, with the company undertaking a phased regional roll-out for its remaining operations across the UK.

Cleaning operatives use SmartTask to book on and off their shifts via the smartphone app or by calling an automated telephone system from a designated landline. As a result, SmartTask is able to accurately record proof of time and attendance, so Atlas FM can monitor the performance, status and welfare of staff to enable budgetary control, provide complete accountability, prepare payroll and enhance duty of care.

Once fully rolled out, a team of 250 field-based managers will have access to the SmartTask system to automatically create rosters for their individual teams, with work schedules sent to staff through the smartphone app in real- time. They will also have full visibility of how contracts are being serviced, so can better manage service delivery and quickly address any workforce issues. Atlas FM is currently providing some of its customers with a web portal where they can view details of completed work as well as track ongoing performance.

With a team of 8,000 cleaning operatives, Atlas FM – a UK-based private facilities management company – selected SmartTask’s advanced employee and workforce management software as a time, attendance and rostering solution.

Jamie Davies, Regional Director at Atlas FM, said: “We were primarily looking for a highly reliable, scalable and cost-effective time and attendance software to provide the visibility, compliance, control and assurance our customers expect.”

Jamie believes the partnership will work, and added: “[It will work] because of SmartTask’s innovative approach to solving the industry’s challenges and keenness to work with us to meet our current and future needs. We trust SmartTask to take care of the technology, so we can focus on our business during a period of organic and acquisitive growth.”

Atlas FM has implemented SmartTask for staff working on national cleaning and security contracts, followed by regional teams in Wales and the South Coast. As a result, around 2,500 cleaning operatives are now actively using the


Jamie concluded: “The responsiveness of SmartTask – especially their technical support team – gives us total peace of mind that we have selected the right workforce management solution. Their commitment to making it work for us is fundamental to the successful rollout of the project and ensuring the software meets our needs now and in the future. We are also working closely with SmartTask to identify potential enhancements that will ensure it meets the needs of our cleaning operation now and in the future.”

Paul Ridden, CEO of SmartTask, said: “The growing presence of SmartTask within the cleaning and facilities management sectors is based on our ability to understand the needs of our customers and translate this into useful employee scheduling and mobile workforce management functionality. The success of our highly adaptable, scalable and affordable cloud-based solution with services providers such as Atlas FM is clear recognition of the value it is already providing to the marketplace.”

SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables companies to better plan and manage their workers, so they are at the right place, at the right time. SmartTask combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.

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