Streamlining for success
In this Case Study, Chorley Cleaning Service turns to SmartTask to support the growth of their business.
Chorley Cleaning Service has adopted employee scheduling and workforce management software SmartTask to support the rapid expansion of the business.
The contract cleaning specialist will use the system to better manage, support and protect its team of 25 cleaners that operate across the north west of England, while streamlining administrative processes at its head office.
Chorley Cleaning Service founder, Julie McCullagh, explained: “Our aim is to expand the business across the Midlands and the North of England, so it is essential to have proven and industry-leading solutions in place to support this goal. With our team of cleaners already operating at over 70 commercial, medical, and education sites, we recognised the need for a system that will simplify and automate time and attendance, staff rostering and operational compliance as our workforce grows.”
Chorley Cleaning Service had previously used a number of different management tools but wanted to consolidate its IT infrastructure into a single software solution to achieve time, cost and efficiency savings. Following a review of the marketplace, the company selected SmartTask based on its established presence within the cleaning sector, and tested ability to meet the needs of service providers.
Cleaning staff will now use the MySmartTask app to record their shift start and finish times, while those without access to a smartphone will be able to book on and off their shifts using a designated landline and secure PIN code through sophisticated call-taking software. GPS locations from MySmartTask will also provide peace of mind that employees are onsite when stated and enable Chorley Cleaning Service to supply accurate proof of work information to customers.
Intelligent Rostering functionality will help Chorley Cleaning Service streamline its planning processes, reducing the time required to prepare and communicate rosters. Cleaning staff will receive their weekly schedules via both email and the MySmartTask app, so they can quickly confirm availability and the company can fill any gaps. This will not only free up time for office-based administrators, but also ensure high performance levels for customers.
SmartTask will support Chorley Cleaning Service’s commitment to lone worker protection as well as health and safety, quality and operational compliance. The company will receive an alert if anyone fails to book off their shift, so the office-based team can quickly check on their welfare. Moving forward, company and customer site documents will be uploaded to MySmartTask, so Chorley Cleaning Service can ensure staff have access to and review relevant procedural details.
McCullagh concluded: “SmartTask is already having a 54 | CONTRACT CLEANING
positive impact on the business by helping improve service delivery and automate our back-office processes. It is reducing admin for employee scheduling and payroll – freeing up our team to take on additional duties – while providing accurate data to improve customer reporting and personal development reviews. We look forward to achieving additional benefits as the software becomes embedded within the business.”
Paul Ridden, CEO of SmartTask, commented: “Our software is a proven tool within the cleaning sector, helping businesses to adapt and grow. As such, a rapidly-expanding number of cleaning service providers are turning to us to help overcome the workforce management challenges they face.”
SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables cleaning companies to better plan and manage their workers, so they are at the right place at the right time. SmartTask combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.
www.smarttask.co.uk twitter.com/TomoCleaning
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