REGULAR


Joanne Gilliard, CEO at Jangro, explores the factors that determine high quality in professional cleaning.


When is a clean an excellent clean? After all, quality is inherently subjective by nature; what one person perceives as a high-quality product or service may not align with somebody else’s viewpoint.


In the professional cleaning industry, we can all agree on the fundamental importance of quality. It ensures positive perceptions are cultivated for businesses, helping to attract and retain custom. It is a cornerstone of health and safety, preventing the spread of infection and saving lives. Without it, there are risks to both profitability and people’s health.


This is why quality control is so important in our sector. To ensure a high-quality service is delivered every time, there are several factors that businesses should consider.


The right products and equipment


With rising costs, it may be tempting to opt for the cheapest options on the market, but this is almost always a false economy. Inferior products may fail to clean effectively, leading to wastage, overuse and, worst of all, inadequate infection prevention.


Partnering with a trusted supplier that’s accredited with the UK Cleaning & Hygiene Suppliers Association (CHSA) is an ideal way to ensure purchases are up to the job. Members of the CHSA Accredited Distributors Scheme follow a Code of Practice, requiring that products they purchase are fit-for- purpose, meet industry standards and are reliable both in terms of their quality and the exact quantity promised on the packaging.


Opportunities for learning and


development Having the right products is only half of the solution, as cleaning teams must also know how to use them properly. This ensures that the correct and most efficient techniques are deployed to achieve best practice. It also helps to protect operatives’ health and safety, since exposure to chemicals and sharps can be hazardous.


26 | TOMORROW'S CLEANING


Training needn’t be expensive or arduous. At Jangro, we offer all of our customers – and their staff – access to our highly flexible e-learning system, the LMS (Learning Management Solution). Accredited by the CPD (Continuous Professional Development) Certification Service, it covers a wide range of topics and enables users to dip in and out of short or longer sessions and train remotely at times that suit them.


A realistic and achievable schedule


Planning is key. Schedules should be regularly checked to ensure that there is sufficient time for the tasks listed. Needless to say, the quality of the cleaning will be lower (or not completed at all) if the operative isn’t given enough time to do the job in the first place.


Show respect


Ensuring that morale is high amongst employees can have a positive effect on productivity, which in turn leads to a higher-quality clean. Recent analysis found that workers were on average 13% more productive in weeks when they self-reported as being very happy, compared to those weeks when people reported being very unhappy.


To show true appreciation, workers should be paid a fair wage with guaranteed hours. The knowledge that they can pay their bills thanks to a realistic salary is essential for mental wellbeing. Training also helps in this respect. It places value not only on the work undertaken, but the workers themselves, demonstrating that the employer appreciates them and is actively interested in their continued success.


Taking steps to address these four factors will help professional operatives achieve a high-quality clean every time. In a competitive market, this means businesses can consistently offer the very top service possible, helping them to retain or win new contracts.


www.jangro.net twitter.com/TomoCleaning


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