DESIGNER CONTRACTS LAUNCHES SPEEDIER SERVICE APP


Designer Contracts, the UK’s largest flooring contractor, has developed a digital solution to speedier customer service.


The company has designed its own app, named Athena, to enable faster response times to customers and to help deliver key performance indicators.


For use by staff internally, Athena was trialled at one of the company’s regional offices and has now been rolled out across Designer Contract’s remaining 14 regions.


Managing Director Peter Kelsey said: “As we move further into a digital age, we felt the Athena app would be an easy and instant solution for our team to provide an enhanced customer experience.


“It was designed in-house so that we could build it to our exact specification and requirements and we’re looking forward to offering our clients quicker query response times.”


Designer Contracts, which was recently named as a finalist in the 2020 Lloyds Bank Business Awards, operates across 15 UK regional facilities. As well as flooring, the company provides curtains and blinds, furniture and lighting, and operates a showhome interior design services division.


www.DesignerContracts.com


ULTRAFLOOR FORGES AHEAD WITH INDUSTRIAL FLOORING


PROJECT Experienced industrial flooring experts, Floor Painters Limited, have used a number of UltraFloor materials to complete a 2,100m² industrial flooring project at a historic steel forge in Lincoln.


Built over 100 years ago, the existing floors in the steel forge were damaged and unsafe. After careful consideration, it became clear that replacing the original concrete floor was not a practical option in terms of time and cost.


The steel forge remained fully operational throughout the project and so the challenge was to find a range of flooring materials perfectly suited for industrial use and that could be trafficked quickly so as not to disrupt any work being carried out.


With decades of expertise, Floor Painters Limited knew UltraFloor materials were key to a successful outcome.


After removing the damaged concrete floor, the concrete substrate was sealed using UltraFloor Prime IT Multi- surface Primer. Formulated to promote adhesion to all UltraFloor smoothing underlayments, Prime IT Multi-surface Primer is pigmented pink for excellent coverage control and is proven to reduce pinholing, minimising the risk of costly failures. With a coverage rate of 200m² at 3:1 dilution, Prime IT Multi- surface Primer is a must-have product for all flooring installation projects.


The following day, Level IT Base was applied, via pump, at an average depth


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of 50mm. Level IT Base is a heavy duty, deep fill smoothing underlayment, formulated to build depths of up to 50mm thickness. Level IT Base also boasts a high compressive strength – an important requirement for all industrial flooring applications.


Once Level IT Base had cured, Level IT Top was pump applied to an average depth of 10mm and left to cure. Ideal for use with Level IT Base, Level IT Top is a heavy duty, abrasive resistant surface finish, designed for use as a wear surface, and can receive forklift traffic after only 36 hours – the ideal product for warehouses and manufacturing facilities where downtime is not an option.


Both Level IT Top and Level IT Base can be pump or trowel applied for ease of application, are moisture tolerant, have a 30-40 minute working time and can receive foot traffic after just three hours.


To complete the installation, the cured floor was then prepared by industrial grinding before the application of two coats of a solvent free epoxy coating – resulting in a flat, hardwearing, safe and fit for purpose floor.


The project was completed in six stages, over 36 days, carrying out between 300 and 500m² a day, depending on the work space made available. On completion of the project, Terry Rossington, Director of Floor Painters Limited, commented: “Our client was very happy with the standard of the finish and the upgrades made to their working environment, which has improved both visual appearance and functionality of the floor.”


ultrafloor@instarmac.co.uk WHAT'S NEW? | 09


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