Photo Credit: Memorial Hermann Memorial Hermann-Texas Medical Center in Houston, Texas


Third-Place Team Memorial Hermann Health System


The leaders at the 17-hospital Memorial Hermann Health System in Houston five years ago embarked on a grandly ambitious plan for Clinical Care Redesign; today, the results speak for themselves By Mark Hagland


F 12


ive years ago, leaders at the Memorial Hermann Health System, the largest not-for-profit health system in the


Houston metro area, with 17 hospitals and 260 care delivery sites, looking for a strategy to improve patient outcomes and control costs at the same time, arrived at


the concept of what they labeled “Clinical Care Redesign,” a massive, ongoing effort to rework clinical care delivery and operations. The initiative was and is led by Erin Asprec, who at that time was Memorial Hermann’s transformation officer, and today has the title executive vice president and COO.


12 hcinnovationgroup.com | MARCH/APRIL 2023 As Asprec and her colleagues note,


“Clinical Care Redesign was a com- plete transformation of the organiza- tion’s longstanding business practices that re-envisioned the way Memorial Hermann cared for patients. It touched the entire spectrum of care and impacted


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