BIFAlink


Policy & Compliance


Where to find the EU-exit information you require


With Members desperate for information as they work to come to terms with the EU exit, BIFA lists here where many essential details can be found


At BIFA we have been receiving a greatly increased number of requests for assistance from Members asking EU-exit related questions. Much of the information that we have to provide can be found within the pages of the government’s own website GOV.UK. Therefore, we would ask Members, where possible, to check there to find out whether the information is available online prior to contacting BIFA for clarification. You are welcome to share this information with


your own customers to assist them in understanding the complexities of the new trading arrangements with the EU.


General information The government has produced a significant amount of information on the general requirements of trading with the EU in the form of webinars which can be viewed at www.gov.uk/guidance/help-and-support-if-your- business-trades-with-the-eu#webinars-on-impor ting-and-exporting-goods These cover a wide range of subjects


including: Short Straits traffic, trade with Northern Ireland and fresh produce.


The Border Operating Model The Border Operating Model gives an overview of the processes to be followed, at least temporarily. The third edition, issued on 6 January, can be viewed at www.gov.uk/government/publications/the- border-operating-model This document gives information regarding HM


Revenue & Customs’ (HMRC) Inland Border Facilities.


Transit We are receiving a significant number of enquiries about Transit. This process is new to many and, given the nature and number of enquiries, not as well understood as it could be. The Transit Manual, at 900 pages, is too complex to serve a useful purpose for many. However, the shorter guide at about 111 pages does provide


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much useful information. It can be downloaded at https://assets.publishing.service.gov.uk/ government/uploads/system/uploads/attachment_ data/file/945616/Transit_Manual_Supplement. pdf A summary of the main problems identified to


date relating to Transit can be viewed at: www.bifa.org/news/articles/2021/jan/hmrc- update-on-ncts-14-january-2021?l=y


Haulier information The Department for Transport has produced guidance for road hauliers about the processes and documents required for operating in the EU. See: www.gov.uk/guidance/carry-out- international-road-haulage?utm_medium=email& utm_campaign=govuk- notifications&utm_source=be8f0d32-9e3f-4023-9 092-d1b61d50a0e3&utm_content=daily Also we would like to remind hauliers and


www.bifa.org


forwarders that they can advise HMRC that they will be attending a particular site. Information is available at www.gov.uk/guidance/tell-hmrc-that- youre-going-to-be-attending-an-inland-border-fa cility The last item on the page is “availability at an


inland border facility” – www.gov.uk/guidance/ check-if-there-are-any-delays-at-an-inland- border-facility – which allows you to check whether there are any delays at the inland border facility you wish to attend, or whether it is full or closed.


Helpline numbers and online forums Here is the list of helplines provided by government, which it is hoped will be useful: • HMRC Customs & International Trade Helpline – 0300 322 9434


• HMRC Imports and Exports General Enquiries – 0300 200 3700


• DVLA Contact Centre – 0300 790 6802 • DVSA: - Vehicle operator licensing enquiries – 0300 123 9000


- International Road Haulage Permits – 0330 678 1117


• The Office for Product Safety and Standards – 0121 345 1201


• MHRA Customer Service Centre – 020 3080 6000


• National Supply Disruption Centre – 0800 915 9964


• Rural Payments Agency (RPA) Trader team – 0330 041 6500


• Animal, Plant and Health Agency (APHA) – 0300 1000 313


• Defra Rural Services – 0300 020 0301 • Environment Agency England – 03708 506 506


• Forestry Commission – 0300 067 4000 • Fish Exports Helpline – 0330 159 1989 • The Intellectual Property Office – 0300 300 2000


• BEIS public enquiries helpline – 020 7215 5000


• BEIS business support lines: - England – 0800 998 1098 - Scotland – 0300 303 0660 - Wales – 0300 060 3000 - Northern Ireland – 0800 181 4422


• Citizen Advice (for consumer rights) – 0808 223 1133


• Department of Enquiries helpline – 0370 000 2288


• Home Office – UK Visas & Immigration helpline – 0300 790 6268


• Home Office – EU Settlement Scheme application resolution centre – 0300 123 7379.


February 2021


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