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This report sets out to show how by utilising both bottom up and top down approaches to care and support Next Generation Telecare can lead to better outcomes for users, their families, and the care ecosystem while at the same time providing a return on investment. The evidence presented is based on a 6-week rapid feasibility study originally commissioned by NHSX, via the Covid19 initiative Techforce19. The study focussed solely on the outcomes from Memo’s Activities of Daily Living service.


The study included three partners who provide Social Care, 27 Memo Hub users and 29 family Memo App subscribers. The users were selected at speed during mid-April and the criteria were recent hospital discharge or where wellbeing or safety were at risk because of Covid19.


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The next section briefly describes how Next Generation Telecare works. The evidence section falls into two parts Users and families and Social Care. The final section looks at how the Memo Connected Care suite can be a catalyst in transforming care using new digital tools.


How does Next Generation Telecare work?


The diagram below shows the key components of the Memo Connected Care Suite. At the heart of the system is the Memo Hub that sits within a client’s home. Its primary role is to collect activity data which is transmitted to the cloud via its 4G cellular connection. Its secondary role is to act as an optional safety net and to be able to send reactive alarm calls generated both manually via client activation and automatically via telecare devices.


Cloud based Dashboard Cloud based Database


Alarm


Memo Dashboard (professionals)


Memo Hub (Client)


Mobile App (Family)


Alarm


Monitoring Service


Insight


Activities of Daily Living devices


Carer Logging


Telecare Alarm Devices


4


Data


Insight


Insight


Alarm


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