Reckitt Benckiser analytical scientists working in the new labs in the Science & Innovation Centre.
did see the potential – from what we’d achieved and the increase in demand, they could see how much more effective we could become.”
Building relations
This gradual rise in profile was mirrored by improved relations with the compa- ny’s scientists. “When I started we were the classic copyright police,” Arwen says. “Historically, copyright policy was not well understood. This resulted in opera- tional difficulties in obtaining appropriate copyright permissions from a corporate perspective, which sometimes resulted in the library having to govern and prevent copyright infringement.”
One factor is that articles cited in dossiers for regulatory authorities, such as the Medicines & Healthcare products Regulatory Agency (MHRA), require indefinite storage rights, because once a document has been included in a dossi- er, removing it would constitute a breach of EU regulations. “We always erred on the side of caution,” Arwen says. “It was very black and white. Even if someone only wanted to read an article, I would ask the publisher to approve full regu- latory copyright with indefinite storage
January-February 2020
and if the publisher’s response was “no”, then we would tell the user they couldn’t have the article.
To complicate matters further, RB’s own published research could fall foul of this approach. “Departments operated unilaterally, including making their own
publishing deals, and this sometimes led to situations where the publisher would refuse a copyright request for what was essentially our own publication.” Today, Arwen has more of a risk-based attitude and a more flexible process, giving colleagues multiple options for ordering documents with the original full regula- tory copyright option still there alongside research and sharing options. “We initiated a large internal training programme on copyright. The more people understood the process, the more we could make use of more complex copyright agreements, which has opened up a much broader research landscape for the R&D teams.”
RB Publications
The library is now well positioned to help resolve some big legacy issues targeted by Neil Fawkes, RB’s Clinical Research Physician, and Arwen’s manager. Arwen says, “When Neil joined the company, he saw the potential for a major process development – a robust publications pro- cess – with which we’re hoping to kill a lot of birds with one stone.” Some of these include:
Arwen Caddy l Identifying publishers whose licenses do INFORMATION PROFESSIONAL 25
Arwen Caddy Interview
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