QUICK FACTS
AJ Robson (Electrical) Ltd
BASED: Aberdeen PHONE: 01224 248123 WEBSITE: www.ajrobson. com
and carried out additional training on social distancing.
Where did you fi nd out information about what you had to do? It’s been relatively simple to get information about coping with this crisis. We enrolled with a company called Citation that provides guidance on health and safety, and, of course, we’re members of SELECT. As a result, we’ve had lots of information come in to us and we’ve not had to go out looking. SELECT has been fantastic. The amount of information on the website is great. And Citation has been sending through information quicker than we can absorb it.
What’s most diffi cult about the ‘new normal’? The hardest part for us is making sure that new ways of working are maintained. People have a habit of slipping back into old ways pretty quickly. We have to make sure that
operatives continue to wear their PPE and operate with the right level of protection at all times. I have to say I’m as guilty as anyone else in falling back into old habits. I still go to shake people’s hands when I meet them and then fi nd them backing away!
How are things now? What are you having to do diff erently? The way we interact with customers has
totally changed. The amount of video calling we’ve had to do is off the scale. It’s not something I necessarily enjoy, to be honest. There are still customers who prefer face-to-face conversations and will ask me to visit them. I’m very happy to do that and I like the social interaction. You don’t get as much value and feedback when you’re sitting in front of a screen. I’d like to get back to going out and seeing people all the time. A two-minute face-to-face chat can solve so many issues that often take ages to sort if you’re communicating through email. Apart from the new health and safety approach, working on site hasn’t changed much. There has been signifi cant change in the way our admin works. We’ve had to reduce the number of manual tasks we do and increase the use of services like email. Another area that will change is how we work with apprentices. We’re looking at how to handle that. It’s diffi cult to teach someone when you’re trying to be
Neil Robson Continued on page 16 >>> CABLEtalk AUGUST/SEPTEMBER 2020 15
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