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My usual driver is not able to drive me at the moment, can I add a new driver? Your lease includes insurance for up to three
named drivers, these can be family, friends or carers. If you urgently need to add a new driver, please call RSA Motability (RSAM) on 0300 037 3737. The driver you wish to add will need to be with you when you call, so RSAM can check their details and add them to the insurance straight away.
The MOT is due on my car, what should I do? The Government have announced that the
automatic six-month extension on MOTs will end on 31 July 2020. Any MOTs due from 1 August 2020 will need to be completed as normal and you will need to contact your dealer to book this in. Please bear in mind that dealers are operating with social distancing measures in place so it could take longer to complete the MOT than usual. It’s worth contacting your dealer earlier than usual to ensure they have an appointment available for you. If your dealer is not able to carry out the MOT you can contact Kwik Fit and make an appointment at one of their centres. If your MOT has had a six-month extension
applied (ie. It was originally due between 30 March and 31 July 2020) you will be notified by your dealer when this will now be due. If your MOT expired before 30 March 2020 and has not yet been completed, you will need to arrange this with your dealer, or with Kwik Fit at one of their centres. Until completed, the vehicle can legally only be driven to a pre-booked MOT appointment. If you are self-
isolating you should book the MOT for after the period of self-isolation is over, or ask a named driver to take the vehicle to be tested.
I had my WAV lease extended during lockdown, when can I order my next vehicle? Customers leasing a WAV who had their lease
extended during lockdown, can now contact their WAV supplier to discuss ordering their next vehicle, as long as you do not require a grant from Motability (the Charity). If you are unable to apply for a grant and order your new vehicle before your extended lease end date, please let us know so we can extend your lease for a further period of time to ensure your continued mobility.
I do not want to apply for my new WAV at the moment, what are my options? If you are not quite ready to choose a new
vehicle or you are planning on applying for a grant, you do not need to do anything further at this stage. If we do not hear from you and you do not place an application for a new WAV, we will automatically extend your lease for six months. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. Alternatively, in certain circumstances you may
decide that you’d like to extend your lease for longer, such as another one or two years. This might be the case if you have specific adaptations on your WAV, or if you have driven less than 25,000 miles at the end of your five-year lease. If either of these apply, please contact our Customer Services team on 0300 456 4566.
One Big Day and The Big Event Will the Motability Scheme events still be taking place?
Following the latest Government announcement extending lock down measures, we have made the difficult decision to fully cancel the One Big Day Programme for 2020.
As always, the safety of all event visitors is our number one priority. With some degree of
social distancing potentially remaining with us for the next few months, we believe cancelling the events for 2020 is the right thing to do.
All the events listed below are now cancelled:
• The Big Event (3 & 4 July 2020) • One Big Day Exeter (25 July 2020) • One Big Day Harrogate (15 August 2020)
• One Big Day Peterborough (5 September 2020)
• One Big Day Edinburgh (19 September 2020)
We understand this is disappointing news and we apologise for any inconvenience this may cause. We hope to be back with a full programme of events in 2021.
For more information visit www.motability.co.uk
or telephone 0300 456 4566 10 Ability Needs Magazine
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