Motability COVID-19 Update D

EALERS have now started to reopen with social distancing measures in place and we ask for your patience and understanding as we all adjust to these new ways of working. Keeping you and our colleagues safe is of the utmost importance. Please be reassured that the Scheme will support you where possible to help you remain mobile during this time.

I placed an application before lockdown, when will the handover of my car go ahead? Handovers of cars that have arrived at

dealerships and are ready for the dealer to pass on to customers have resumed, subject to this being done in a COVID-19 safe environment. When your car is ready to be handed over, your dealer will be in touch with you to make an appointment. We expect that delivery of these pre-ordered cars will continue throughout June and into July.

I am an existing customer when can I place an application for my next car? If you are in the final three months of your lease

or have had your lease extended due to COVID-19, you can now place an order. Please bear in mind that some dealers remain

closed and all dealers are likely to be busier than usual. Your dealer will have social distancing measures in place, so you must contact your dealer to make an appointment and find out in advance how COVID-19 is affecting their services.

Do I need to make an appointment at my dealership to place an application? Yes, some dealerships will still be closed and

social distancing arrangements mean that all dealerships are having to plan more carefully. You will need to make an appointment so that they can dedicate enough time to help you find the right car and let you know how COVID-19 is affecting their services.

Has COVID-19 affected car delivery times? The length of time it takes for your car to be

delivered could vary considerably due to the disruption experienced by car manufacturers during this time. It is worth checking with the dealership if the car you are interested in is in stock or whether it will need to be ordered from the manufacturer, which may well mean a delay. There may well be a comparable car from a different manufacturer, so it is worth considering this before you place your order.


I am an existing customer, but do not want to place an order for my next car at the moment, what are my options? If you are not quite ready to choose a new

vehicle you do not need to do anything further at this stage. If you do not place an application for a new vehicle, we will automatically extend your lease for six months. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. If you have already had a six-month extension

applied during lockdown and you need more time to order your next vehicle, please contact us so we can apply a further lease extension for you. In certain circumstances you may decide that

you’d like to extend your lease for longer, such as another one or two years. This might be the case if you have specific adaptations or if you have driven less than 15,000 miles at the end of your three- year lease. If either of these apply, please contact our Customer Services team on 0300 456 4566.

I was in the process of choosing my first car on the Scheme but had not yet placed an application, can I still go ahead? We’re pleased to announce that we are now

able to take applications from customers looking to join the Scheme. This will be possible where your chosen dealer is open, and operating in a COVID-19 safe environment.

I do not want to place a renewal application at the end of my lease, how do I hand my car back? As dealerships start to reopen, they will be able

to book in appointments for end of contract vehicle returns. Please contact your dealership to find out whether they are open and make an appointment to return the vehicle. If your dealership is closed, or unable to accept the vehicle, then contact us on 0300 456 4566 so we can discuss arrangements.

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Ability Needs Magazine

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