RNIB highlights importance of emotional support as number of calls set to triple
T
HE SIGHT LOSS ADVICE LINE run by the Royal National Institute of Blind People (RNIB) is set to see a 240 per cent increase
in calls about emotional support from 2016 to 2019. Statistics show that calls focused on emotional
support are set to triple, increasing from 2,021 calls in 2016 to a projected 7,000 calls in 2019. Questions around emotional support are one of the top three reasons why people spoke to the advice line in 2018 and is expected to remain in the top three for 2019. When diagnosed with an eye condition or
experiencing a sudden change in vision, having someone you can trust to turn to for support and advice can make a huge difference. RNIB is raising awareness of its flagship Sight Loss Advice Service, which provides practical and emotional support over the phone, face-to-face at many hospital eye clinics, or through online information. David Clarke, RNIB Director of Services, said:
“Living with sight loss can have a massive impact on your life and we believe everyone
should have access to emotional support. We know that when people get the support they need, they can rebuild their resilience and a sense of optimism about the future.” Sassy Wyatt from London, who has uveitis iritis,
said: “The most important piece of advice I can give anyone going through sight loss is to ask for help and support. RNIB has an amazing counselling service which I used, and it helped me process all the stress and negative emotions surrounding what I felt was loss of control and my life ultimately changing forever. “Talking with a professional, who also happens
to be visually impaired, gave me a real sense of appreciation and understanding. They too knew the struggles and frustrations of living with sight loss and we came up with ideas and solutions to tackle the physical and mental barriers that were put in my way.” RNIB’s Helpline received almost 250,000 calls
during 2018. Calls to RNIB range from topics such emotional support to employment, benefits, education, legal rights and technology.
Get in touch with on 0303 123 9999 or visit
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