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QUALITY IMPROVEMENT


Then it is a matter of applying the eight requirements. It is not the inten- tion of the standard to tell you how to do something but to tell you what you should have in place. Not all ASCs are the same, so everyone’s QMS might be slightly different. The standard allows your organization autonomy to apply risk assessment tools to determine your ASC’s application of process and needs to support quality patient care. Next, work with all


stakeholders C M Y CM MY CY CMY K


and your team collaboratively. Begin to develop the processes and develop your policies, work instructions and standard of work to support those processes. Finally, you and your team must identify how you are going to measure, analyze and improve your processes. QMS is synonymous with continual improvement. This is something you


will always reach for and the improve- ment gap will get smaller and smaller. If you choose not to communi- cate/collaborate, the system will fail. If you are not willing to identify the metrics and analyze, the process can fail. If you are not willing to do the documentation that is required, the process will fail. If you are not willing to invest in staff by educating, training and measuring competency, the pro- cess will definitely fail. Ultimately, customer satisfaction and employee satisfaction will be in a constant state of flux and contribute to poor rela- tionships with stakeholders. When the


Association for the


Advancement of Medical Instrumen- tation (AAMI) released ANSI/AAMI ST90: Processing of healthcare prod- ucts—Quality management systems for processing in healthcare facili-


ties in June 2017, I was excited. It was my hope the standard would pro- vide the framework and structure for device-processing areas of all health care facilities and would translate to more effective, efficient and consis- tent device-processing processes. It also was my vision, that ST90 would provide technicians, supervisors and department leadership with a system- atic approach to taking their depart- ment to the next level of quality excel- lence and customer satisfaction. In 2011, the AAMI/FDA Medical


Device Reprocessing Summit was held with more than 275 participants and subject matter experts in attendance. Several clarion themes emerged—seven to be exact—embracing several require- ments found in quality management sys- tems, similar to those found in the man- ufacturing setting. The question ‘why


2020 WINTER SEMINAR


SAVE THE DATE JANUARY 16–18


NEW ORLEANS ASC FOCUS JUNE/JULY 2019 | ascfocus.org 25


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