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3. CHANGE password and access frequently (every few months) and sporadically (do not have predict- ability on when passwords change as to not help fraudsters plan ahead). Mitchell recommends requiring two-factor authentication when logging-in, and utilizing a password manager such as “1Password” or “LastPass” to securely manage and generate passwords in the dealership. “It’s important to treat your passwords as you treat your underwear. Change them often and don’t leave them lying around,” said Mitchell with a smile. “A cyber smart business will provide these tools for their employees.”


4. EDUCATE your team. Share examples of cyber threats with your employees. Train them to spot attacks that target them. This should include phishing simulations that use real-world tactics to see who is most at risk. Teach them to recognize attacks on email, cloud apps, mobile devices, the web and social media. They cannot be cautious if they are unaware of the threats.


People are and will continue to be the weakest link in the security chain. And with more than 6 billion internet users projected by 2022 (Cybersecurity Ventures) who own a few connected devices each, and with web usage increasingly common for everyday business tasks, it is easy to see why criminals continue to target people.


As the cyber threat evolves, new tools and approaches will continue to emerge. But one thing will remain constant: the human factor. More than ever, cyber criminals will count on people to download and install malware or send funds and information on their behalf. Is your team prepared?


12 | The Retailer Magazine | Mar/Apr


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