Contracts & Collaborations Skynamo Partner with Sage to Deliver Sales Mobility


Features to Enterprise Management Customers Skynamo joins Sage’s global partner ecosystem to extend Sage functionality and accelerate customer productivity


Skynamo, a provider of cloud-based field sales management and mobile sales solutions, today announced that it has partnered with Sage to add mobile sales functionality to Sage Business Cloud Enterprise Management. Skynamo’s integration with Sage will provide field reps with


access to the most up-to-date information and enable them to view the latest product availability, pricing, and discounts, as well as inventory data, when at a customer site. It will also enable remote submission of orders, allow for customer visits to be recorded, and capture customer interactions on a mobile device. The integration of Skynamo with Enterprise Management


means that all customer, product and sales information will be automatically synchronised, helping to safe-guard against human error, reduce administrative tasks, and increase order accuracy. Users will also benefit from data analytic capabilities, improved productivity and increased customer satisfaction levels. In addition, the reduction of invoice-to-cash cycle, will lead to improved cash-flow management and faster ROI. “Our partnership with Sage ensures we are able to maintain


the ease and quality of integration and support to our existing and future customers who use Sage Business Cloud software, adding value to our customer’s investment and helping to fuel their growth.” said Brian Howe, Alliances Director for Skynamo.


“We look forward to connecting with Sage’s network of Value- Added Resellers across the globe and partnering with them to bring the mobile sales functionality to Sage customers.” Tim Marsden, VP Marketplace and ISV Solutions, Sage, said, “Skynamo’s flexible solutions will benefit our joint customers, in industries such as manufacturing and distribution, from small and mid-sized businesses, all the way up to our enterprise customers. This partnership extends Sage’s functionality, adding value to the investment our customers have made in Sage.”


Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI


New technology-driven approach will enhance how British Gas plans and dispatches work for its engineers, and provide better customer service


Centrica, the leading international energy and services firm with well-known customer brands British Gas, Dyno and Direct Energy, has formed a strategic partnership with Microsoft designed to transform the way its 12,000-strong team of British Gas engineers serve customers across the UK. The agreement is at the heart of the Centrica purpose to ‘provide energy and services to satisfy the changing needs of their customers.’ Microsoft is working in close partnership with Centrica’s UK consumer division, implementing an integrated end-to-end software and services solution based on Microsoft Dynamics 365. The new system will provide intelligent automation of planning and dispatch, reducing time-intensive manual processes and existing legacy systems. Centrica employees will be provided with real time and actionable insight, ensuring customers can be kept up to date with accurate and timely information. The new system is underpinned by the latest artificial intelligence technology from the Microsoft Azure cloud platform and Microsoft 365 applications such as PowerBI, Logic App, Flow and PowerApps.


Matthew Bateman, Managing Director for Field Operations


at British Gas said, “Just over a year ago we announced that Centrica had transitioned to Microsoft Azure, a move at the heart of our digital transformation ambitions. This announcement marks the next stage on that journey – building cutting-edge intelligence into the way we run our field operations to improve the service we deliver for our customers in their homes.” Matthew Bateman continues: “If a boiler or home appliance


breaks down, a customer wants us to fix their issue quickly and to know when an engineer will be there. Working with Microsoft, we will develop a seamless digital journey for our customers, offering more flexibility and reliability for engineer appointments.” “Microsoft is proud to deepen its relationship with Centrica.


It is a great example of how a large organisation can build advanced intelligence into its operations to transform processes and empower employees to make better decisions,” said Cindy Rose, Microsoft’s UK CEO. “Most importantly, we look forward to seeing how our technology will help the millions of Centrica customers across the country receive an ever greater service.”


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