OPPORTUNITIES


January 2019 Issue 288 Visit www.isopps.com


to register for your free monthly online copy


Editorial enquiries Terry Ford


isopps-editorial@worldsfair.co.uk Tel: 0161 683 8034


Advertising Sales Tel: 0161 683 8000


Subscriptions and Circulation Terry Ford


Tel: 0161 683 8034


Email: terry.ford@worldsfair.co.uk Publisher


The World’s Fair Ltd


Chambers Business Centre, Chapel Road, Oldham OL8 4QQ.


Tel: 0161 683 8000 Fax: 0161 683 8001


Dr Lynne Whatmore, C.Psychol Chief Executive


ISSN 2040-5758


© COPYRIGHT: ALL MATERIALS IN THIS PUBLICATION REMAIN THE COPYRIGHT OF THE WORLD’S FAIR LIMITED AND NO PART OF IT MAY BE REPRODUCED WITHOUT THE WRITTEN PERMISSION OF THE PROPRIETORS


The information in this magazine is taken from sources the proprietors believe to be accurate but the publisher cannot be held responsible for any errors or inaccuracies that may occur. Views expressed by contributors do not necessarily reflect those held by the publisher.


15 17 16


18 19


10 12 13 14


Contents


7 3


ROUND-UP The latest news, views and opinions.


CONTRACTS & COLLABORATIONS Skynamo Partner with Sage to Deliver Sales Mobility Features to Enterprise Management Customers.


SINGLE CUSTOMER VIEW – MOVING INTO THREE DIMENSIONS By Andy Wood, Chairman Go Inspire Insight.


PREDICTIVE AND PROACTIVE: HOW AUTOMATION CAN HELP IMPROVE CUSTOMER SERVICE By Chris Robinson – Yonder Digital Group.


APPOINTMENTS New faces in IT places.


SOAPBOX Do customers really want to talk to robots?


PRODUCTS Gadgets and gizmos you might not need but will definitely want.


DO YOU KNOW IF YOUR SMARTPHONE KEYBOARD IS LEAKING YOUR PERSONAL DATA? By Olivier Plante, CEO of Fleksy.


GADGETS For the Creators, Introducing the New Samsung Notebook 9 Pen.


MOTORING F-TYPE Chequered Flag Coupé.


06


15


The magazine for Information Systems professionals 19


Essential News . . . Essential Knowledge . . . Essential Opportunities


www.isopps.com


OPPORTUNITIES JANUARY 2019


ISSUE 288


Single


Customer View Moving Into Three Dimensions


• Predictive and proactive: how automation can help improve customer service


02 www.isopps.com


• Do you know if your Smartphone keyboard is leaking your Personal Data?


• Do customers really want to talk to robots? NEWS • FEATURES • PRODUCTS AND MORE


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19