Repairs & maintenance


Q8. If it was possible to have an online portal for your to check what is happening with your repair, which of these possible functions would your prefer?


1 2 3


41% 30% 13% 12% 23% 22%


31% 16% 20%


11% 12% 12% 9% 9%


11% 3%3% 0% 5% 6% 11%


Ability to confirm a narrower arrival time on the day Ability to track where the trade person is (e.g. see how many stops until your house)


Ability to check the status of the repair (e.g. open closed, awaiting financial approval) Ability to submit photos/videos in order to help diagnose the problem correctly


Ability to view when regular statutory and mandatory inspections are due with the ability to select a convenient appointment


Text reminder service Ability to cancel the appointment


RAF Families Federation comment:


Future contractors would need to do extensive due diligence on the IT requirements (e.g the range of MOD databases that would need to be encompassed) to allow delivery of this aspect.


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