Families first and feeling valued:


“Choosing a contractor should not be about value for money, it should be about value for people”


“Please ensure the people on the phones actually listen to and understand the problem rather than book unsuitable engineers appointments as wasting mine and the engineers time”


“Less of a confrontational attitude from housing staff would be another welcome change. After all, if it wasn’t for service families, they wouldn’t be in a job! More choice, more family friendly, more of a helpful attitude”


“Assuming that the service person or their spouse can be at home during the working day is an outdated idea. Repairs should be scheduled to fit in with a modern lifestyle in which both adults go out to work”


“I think just a timely service with good communication to your clients will suffice - it’s the not knowing that really upsets people”


“Save our military patch communities by making them places people want to live and are willing to pay for. Our communities are essential to our willingness to continue with this way of life. I know so many families who have left the military due to poor housing maintainance and the poor customer service is at the top of the list of problems”


“When retaining a property it is standard practise for the landlord to gain access to the property for maintenance and inspection tasks without the inhabitants presence. I see no reason why this cannot be translated to SFA........ I propose that an opt out system for this, allowing inhabitants to choose whether they want ‘strangers’ in their home without them present. I think this would not only save the inhabitants time and money, but also drastically reduce the number of missed appointments and red cards”


“Efficiency would be nice, as would the customer/tenant being treated like a customer/tenant rather than an inconvenience”


“Needs to be more efficient and humanise the process but with someone that isn’t powerless”


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