Repairs & maintenance


Q7. When you are offered a repair or maintenance appointment, what would you prefer?


1 2 3


81% 10% 6% 25% 34% 27% 24% 15% 21% 24%


4% 5% 6% 3%1 11% 0% 3%


One hour slot Morning/afternoon slot Evening appointments School run (10am - 2pm) Weekend slot All day


RAF Families Federation comment:


We recognise that there is a strong preference for one hour appointments, but this is a taxing requirement and potentially out of step with services provided elsewhere in the rental sector.


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