Repairs & maintenance


Q9. When the tradesperson arrives to fix your problem, which of these would be the most helpful?


1 2 3


73% 15% 11% 34% 52% 51% 37%


Fully stocked van to enable first time fix (e.g. doesn’t have to come back another day as doesn’t have the part)


Trades person able to check the rest of the house to see if other repairs are needed (to repair at same time or book future appointment as required)


If follow on work is needed, ability to book next appointment before they leave


14%


13%


RAF Families Federation comment:


A joined up service could equate to fewer visits and costs savings overall, plus less interactions with call/service centres.


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