OUR COMMITMENT
We think of our staff and volunteers in the same way as we do the people we support through our grants or in our schools. We want to develop, train, and inspire our people and our volunteers so that they excel and grow while they are with us, leaving them in a position to succeed in whatever may come next.
The right start
Working with so many vulnerable people it’s crucial that we employ the right people, with the right approach. Our recruitment process is very thorough and includes a 43 point checking mechanism to ensure that only the best people work here. Once offered a role, employees can access a full range of induction material weeks before they start to prepare for their first day.
Supporting our people
We employ the right people, in the right jobs, with the right attitude. People who are flexible, multi-functional, intelligent risk takers, honest, and able to embrace change. In return we help them develop and grow. 2017 saw us deliver 2,465 training units for our employees and 40 people within the organisation achieved an ILM qualification. 10 of these have now secured a promotion with added responsibilities.
Volunteer support
33 volunteers are the first line of our charity services, meeting with and assessing the needs of the people that contact us. They can spend up to 5 hours talking to them about their situation and establishing a support plan. Its why we invest so much in them – enhanced security checks, initial and regular training, the support of a mentor, peer support networking and an annual awards dinner.
OUR EMPLOYEE PROFILE
67% 33%
are female are male The average age is
43 and 31%
70%
are under 35
have been with the charity for less than 5 years
Licensed Trade Charity Impact Report 2017 19
Volunteers provided more than
6,700 hours support in 2017
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