OUR COMMITMENT


Our website provides free-to-access information about managing and coping with a range of circumstances. In 2017 we moved to a new helpline provider, and now offer telephone support all day, every day. Our in-house team provide guidance around accessing benefits and other grants, a real life-line to so many of those that we help.


Free 24/7 helpline


385 people contacted our telephone advice service in 2017.


50% of callswere directly related to money worries, while 15% were about housing and fears of being made homeless.


We received many calls about physical and mental health – with serious illness or stress at work the significant causes behind these respectively.


Our helpline offers immediate practical and emotional support. Callers receive six free sessions on a range of work and personal issues. Six face-to-face counselling are also available.


For critical incidents our trained counsellors go onsite to talk to and support people affected by fire, terrorism or sudden death of employer.


A friend to call


19 volunteers provided telephone befriending in 2017. Regular 30 minute calls help connect 39 people of all ages, our beneficiaries range from 37 to 96, at risk of social isolation.


We want to give each person the confidence to be part of their community. Beneficiaries reported a 93% increase in happiness and a 67% increase in confidence following the calls.


Help at your fingertips


Anyone can download one of our 60 online information sheets. These practical, step-by-step guidance packs are targeted at helping a person through a period of distress. Friends and family also use the information to better understand the needs or circumstances of a loved one. The information provided is constantly updated, and will include additional topics as we see a demand.


Licensed Trade Charity Impact Report 2017


11


39 people at risk


received befriending support


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