Business opportunities Rental: special requirements


tomers and what they expect from their banks. WorkCafé is targeting and encouraging a younger generation of clients, especially entrepreneurs to come and meet us as well as to interact with us online.” Customers and non-clients sign in using a PX Group D-One kiosk designed to welcome vis- itors to WorkCafé


Santander


rather than exposing a tedious barrier to admission. Custom- ers interact with it using a 21” Zytronic multi-touch projective capacitive touch sensor. PX Group uses its Multimodal Bio- metric Access Profiler (MBAP) to control sign-ins. MBAP is an authentication system that eliminates passwords or secret questions and replaces it with more secure, seamless and convenient biometric data. An interactive video wall is a fundamental feature of each WorkCafé. The wall consists of four 55” screens presenting in- formation including news, eco- nomic statistics, promotional material for Santander and other details. One of these dis- plays features a 55” diagonal Zytronic touch sensor, operat- ing through a protective tough- ened glass panel.


Additional kiosk functions


Kiosks also have the potential to incorporate additional func- tionality alongside the display. One of these is ticketing, often combined with a transaction processing facility. Customers of the South China House of


Technology (SCHOT) furniture retailer draw numbered tickets for access to customer service agents. The retailer sought to improve customer service by displaying


the next custom-


er service number on screens around the relevant depart- ment, and reinforcing this with voice announcements in store, so that shoppers could contin- ue to browse whilst waiting to be seen, so improving conve-


developed cantered on Bright- Sign players, due to their qual- ity and reliability as well as the flexibility and I/O to support the many physical interconnections required by this system. Customers request a ticket from a 10” AVNU PF10H1B-CT all-in-one, multi-touchscreen, which is attached to a ticket printer providing a paper ser- vice ticket. The screen has an embedded BrightSign Built-In


player. At the same time a voice announcement is played over the audio channel.


New alliances


The new Santander WorkCafé branch in Chile has sign-in kiosks and videowalls that use Zytronic touch sensors to interact with customers.


nience and hopefully increas- ing sales.


Delivering this concept in- volved


integrating the ticket


printers with the store’s back- end server and the sound sys- tem and to integrate the cus- tomer service announcements with digital signage playback on screens around the store. The global furniture retail- er chose SCHOT to deliver a solution. The solution SCHOT


DSM (digital signage mod-


ule), which replays the store’s marketing messages when the screens are not being used to issue tickets. The ticket re- quest is routed to the customer service support queue. When the next agent is available, the customer’s number is displayed on all of the 46 32” - 50” dig- ital


signage screens located


around the store – each one driven by a BrightSign HD223


Advertiement feature


ganisation gives their staff the freedom and flexibility to work where they want, when they want. In fact, up to 18 dif- ferent activities and resultant spaces have been identified in the modern workplace. The benefit of the right technology is that those multiple spaces’ differing needs can be met with one software platform.


Collaboration


So if we accept that collabora- tion is a vital element of new ways of working such as agile and activity-based practices, what types of technology can accelerate collaborative pro- cesses?


Solutions from forward think- ing manufacturers such as Nureva can do this with expan- sive, cloud-based canvases and advanced audio conferencing that uses totally new technol- ogy.


spaces where they come to- gether – in the same room or around the world. Nureva Wall and Span Work- space are the hardware and software elements of a total collaboration solution. Wheth- er adding notes, using tem- plates,


sharing screens or


The company prides it- self on creating solutions that are incredibly easy for people to use, are adaptable to exist- ing processes and designed to enable the physical and virtual


more, each canvas provides up to a massive 200' (60.96 m) of digital space to visualise ideas and plans. A cloud-based solu- tion, all members of the team have the information they need available on any device. In a nutshell, the system takes the principle of collab- orating with sticky notes and fast tracks it to the digital age. And in the latest updates, us- ers can develop their own tem- plates that integrate into their existing processes such as ag- ile, lean and design thinking. Any member of the team can type or write an idea or task on a note or say more with a text box. They can insert images – perhaps a screen shot of an interface – and annotate over it. Or sketch out a wireframe. All contributions can be made


from any device and appear in real time onto the canvas. In- dividual screens can be shared onto the canvas – and more than one shared screen can be seen at once. Because it is cloud based, teams can work in real or any time – as the UK team finishes work, their west coast US colleagues can seam- lessly pick up the project.


Complimentary audio


Complementing Span is the HDL300 advanced audio sys- tem, available as a single or dual model depending on room size.


At the core of the


system is Nureva’s unique Microphone Mist technology. This technology fills the room with up to 16,384 virtual mi- crophones, that pick-up voice contributions from anywhere in the room. The technology not only overcomes all the tra- ditional barriers of poor audio but frees up individuals to walk around the room and interact with the rest of the team, unen- cumbered by lapel mics or loss of clarity. Use of the HDL300


creates a totally natural envi- ronment where people can talk to people, not to microphones. Whilst these innovative tech- nologies are quite new to the market, they are already evolv- ing to keep up with the pace of change. Major new features were recently launched at Info- comm. “Follow me” is a new element


within Span Work-


space designed to make remote sessions more engaging . It al- lows all remote participants to see a viewing pane – a selected area of the canvas - highlight- ed by the person leading the meeting on their own devices, thus ensuring that everyone is looking at the same part of the canvas. The delegates have the option to turn this feature off if they want to explore the canvas independently.


On the audio side, Intelligent Sound Targeting has been add- ed to the Microphone Mist tech- nology powering HDL300. This feature adds new intelligence to the virtual microphones that identifies and ignores per- sistent unwanted background


sounds, for example air con units, printers and so on. It pre-emptively identifies and eliminates these sounds that can disrupt the audio flow.


The pace of workplace change is unlikely to slow but it seems that innovative manufacturers such as Nureva, with its fresh approach to new challenges, are likely to thrive. In a final word, Ascentae’s Knight com- ments: “I recently read a Linke- dIn article highlighting the companies and individuals who are transforming the industry. It was no surprise to see Eric Yuan of Zoom at number one, and he was closely followed by Nancy Knowlton of Nureva. Every day I see the way Nureva is challenging convention, and that’s why we choose to work with them.”


Further information: www.ascentae.com www.nureva.com


This ability to extend the func- tions of the kiosk has attracted new players into the market. At the recent RDSE show, Unicol partnered with Scan Comput- ers, showcasing their Obelisk Digital Signage System (ODSS). The system comprises a range of kiosk style enclosures for al- most any indoor retail installa- tion and includes custom built units built specifically for cus- tomers’ screens, players etc, including branded finishes and logos. Built to fit screens from 32” to 80” with many installa- tion configurations; single and double sided, multi-screen, free-standing, bolt down, floor to ceiling, wall mounted, trans- parent or mirrored; and with an additional option to fit analytics systems. We expect to see more of these collaborations at future trade shows as innovations like 5G support autonomous data gathering and transaction processing from kiosks. Rather being in decline, it seems that we are at the beginning of the kiosk revolution.


Rental is another growing niche within the mounts, brackets and enclosures sec- tor, but here the suitability of products for this application has some special consider- ations. Keith Dutch explains: “For temporary installations it’s most important that AV support solutions are easy to set up and install. Our range of video wall mounting solutions offer a keyhole slot wall plate that facilitates a one-person installation. Our fully-integrat- ed interactive kiosk delivers a


quick, plug and play solution straight out of a flight case, and our flat panel trolley line up present a convenient, ma- noeuvrable solution that can be pre-built and wheeled wherever needed.


Another issue for installer con- cerns number of components and tools they have to carry 'in the van'. Keith Dutch is aware of the issue and argues that the best solution is: “Mounts, like ours, that offer tool-less micro adjustment, help reduce the number of tools required.”


Customers of the South China House of Technology (SCHOT) furniture retailer draw numbered tickets for access to customer service agents from this kiosk.


Technology update


The Nureva Wall WM408i com- bines a high-definition, ultra- short-throw projector with a projected capacitive multitouch surface to create an expansive interactive working space that supports a wide range of collab- orative processes and activities.


P12 AV News September 2017


AV News July 2018 P11


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