news Shareleague Thames Valley presented by in association with
The Basingstoke-based biotechnology group Genus was way ahead of all its rivals when it came to share price rises for the region’s large quoted companies in September.
The world leader in applying science to animal breeding – its cutting-edge technology is being used to maximise the potential of beef and dairy farms throughout the world – saw its shares soar 13%. This followed preliminary results which reported “a year of successful development”, with revenue up 18% to £459 million and pre-tax profits up 13% to £56m. Highlights included new customers in North America and new royalty customers in China.
Twyford-based Accesso Technology Group, which
provides virtual queuing technology and innovative ticketing software to top attractions around the world, saw shares rise 18%. Having recently acquired The Experience Engine, a San-Diego marketing technology company, for $80m, it followed up with a five-year agreement with Village Roadshow Theme Parks, the largest theme park operator in Australia.
But the real star of the month was the aptly-named Starvest, the Twyford investment company that supports early- stage mineral exploration with a focus on the natural resources sector. After some positive news announcements its shares rose 85% on the AIM market.
Large (over £1 billion) Closing price
GENUS
ASHTEAD GROUP FERGUSON SPECTRIS HALMA SKY
VODAFONE GROUP BIG YELLOW GROUP CENTRICA
RECKITT BENCKISER GROUP
31/08/17 1,863.0 1,663.0 4,603.0 2,314.0 1,093.0 956.0 221.4 808.5 199.9
7,332.0
Closing price 29/09/17 2,098.0 1,799.0 4,896.0 2,410.0 1,120.0 915.0 208.8 757.0 187.0
6,813.0
Medium (£250 million to £1 billion) Closing price
MCBRIDE
ACCESSO TECHNOLOGY GROUP RENEWI
VITEC GROUP
FIDESSA GROUP RPS GROUP MICROGEN
RWS HOLDINGS
OXFORD BIOMEDICA OXFORD INSTRUMENTS
31/08/17 175.5
1,587.5 92.8
998.0
2,098.0 288.8 495.0 414.5 9.9
1,049.0 NANOCO GROUP
REAL ESTATE INVESTORS ACAL
OXFORD METRICS LATHAM(JAMES)
MCKAY SECURITIES SINCLAIR PHARMA VERNALIS
TISSUE REGENIX GROUP INTERSERVE
31/08/17 26.0 57.0
299.0 58.0
890.0 239.0 29.0 16.8 13.3
168.3
Sub £50 million Closing price
STARVEST SOPHEON PIPEHAWK
JOHN LEWIS OF HUNGERFORD TP GROUP MBL GROUP
IMMEDIA GROUP FUTURA MEDICAL
PEBBLE BEACH
SYS.GP. BEZANT RESOURCES
31/08/17 2.5
340.0 3.5 1.0 6.4
15.8 25.0 31.8 3.6 2.0
Closing price 29/09/17 210.5
1,880.0 101.8
1,094.0 2,247.0 288.5 487.5 396.8 9.4
969.5
Small (£50 million to £250 million) Closing price
Closing price 29/09/17 29.3 60.0
309.8 58.8
897.5 219.8 26.4 14.5 11.3
118.3
Closing price 29/09/17 4.6
365.0 3.6 1.0 6.5
13.5 21.0 25.5 2.7 1.4
Change in share price 13% 8% 6% 4% 2%
-4% -6% -6% -6% -7%
Change in share price 20% 18% 10% 10% 7% 0%
-2% -4% -5% -8%
Change in share price 13% 5% 4% 1% 1%
-8% -9%
-13% -15% -30%
Change in share price 85% 7% 4% 3% 2%
-14% -16% -20% -26% -28%
Retaining positive customer relationships
Young entrepreneurs and business owners everywhere have been telling us lately that the pace of change brought about by e-commerce, social media and greater customer expectations has sometimes been overwhelming. If this is you, reframe it and look at the opportunities. Our HWYE competitors have
Last year’s successful HWYE finalists, judges and speakers
The key point to remember is that while we’re going through fast change in some respects, human nature remains largely the same. Your customers still experience the range of human emotions so help them feel positive ones.
This means that if you want to build and retain strong customer relationships you should focus first and foremost on really understanding your customers and communicating with them regularly. No two businesses are the same so ensure that you treat each with respect and be ready to provide them with the best service to suit them, at the right time. Only by really listening to a customer’s requirements can you start to see where you could add true value and strengthen your relationship.
Putting the customer at the heart of everything you do should be a companywide strategy but it’s amazing how this can be sidelined when trying to meet business
objectives and targets, especially as a company grows.
Go back to basics and invest in training where needed so that all your staff integrate this focus on the customer into every aspect of their daily work. Then you’ll start to enjoy the success engendered by having long-lasting, solid customer relationships.
We’re meeting our finalists for this year’s Haines Watts Young Entrepreneur competition on November 16 and will be hearing how they nurture their customer relationships.
More on the HWYE competition next issue.
For more details – see the HWYE website:
hwye.co.uk
HWYE is also on Facebook, Twitter and LinkedIn
For further information about Haines Watts:
hwca.com
THE BUSINESS MAGAZINE – NOVEMBER 2017
businessmag.co.uk
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