Communication between Parents/ Carers and Poole Grammar School


At Poole Grammar, we value the relationship we have with the parents, carers and wider families of our students. We believe that effective communication can deal effectively with any issues that arise, and help us work together to make sure our students achieve their best and enjoy their time at Poole Grammar. At the same time I am mindful of the impact on the smooth running of the school, and of the work-life balance of my colleagues. With this in mind, we have developed some protocols which we hope will achieve the right balance.


Exam Season


Breakfast Club Specials Now that the exam season is here, the catering team are trialling a selection of exam special options at the popular breakfast club. These specials are at very competitive prices and include cereal and toast, beans on toast, and porridge (demand dependent) as well as the regular breakfast items. Breaktime pre- ordering continues as usual during this time too. CW/JRTS


Book Return Days Weds 5th and Thurs 6th July 2017


If your son is in Year 11 or Year 13 he must return all of his books to school on one of the Book Return Days. Your son can attend either day and must bring with him a letter you will receive next month giving a list of the books issued to him. However, he may have borrowed other books and all of these must be returned too, even if they are not listed on the letter. The school will have to charge parents for any books that are not returned as we cannot afford to buy replacements.


If your son cannot attend on the 5th or 6th July, someone else can bring the books back in his place or he can hand them in to Reception beforehand. You will receive further information next month.


We are relying on parents to support the school and save our beleaguered funds – please help!


Arranging Meetings with School Staff Poole


Grammar School expects parents/carers/members of the public who wish to meet with staff to have an appointment. If someone turns up at school without an appointment no member of staff will be obliged to see them, unless the issue is a safeguarding one when one of our designated safeguarding staff will be contacted immediately. In all other issues, the parent/ carer should request an appointment and should be seen within two working days where practicable. It is important that such requests give the subject of the requested appointment, so that staff are fully prepared for the meeting. We also reserve the right to terminate meetings or phone calls where parents/ carers become aggressive.


Responding to Phone Messages/Emails We are happy for parents/carers to contact staff via their school email address. We would always hope to respond to such messages/calls within 1 working day, but please be aware that members of staff may not be in school for a particular day(s) – running field trips, attending courses or absent for other reasons. We do not expect staff to respond to messages out of school hours or at weekends/during holidays, in order to protect their work-life balance.


I hope parents/carers will appreciate that these protocols are designed to facilitate effective communication between school and families. Students progress well when school and families are working together for the common purpose of supporting their progress.


A J Baker


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