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David Poag of Greenville County Schools in South Carolina said he had an epiphany when real-time video allowed a dispatcher to point out student misbehavior to the driver while on route.


EARLY TODAY, LATE TOMORROW “Tat information used to be dumped into one big Excel file that we had to sort to make it more usable, but after giving some feedback on how we need the data to come to us, now we just have to click a couple buttons and we can see when a bus arrives and leaves,” Poag said. “We may find a bus arrives on time but is at the school 30 minutes and we didn’t know that before. Tis helps us to see if there’s fat in the system and how to be more efficient.” “A route may be early today and it might be late tomorrow. We’re able to analyze trends and directly attack problems when and where needed,” Poag said. Efficiency improvements aren’t just limited


to routes. Wireless GPS has helped the district improve its process for resolving complaints because staff can pull data while a person filing a complaint is on the phone. “As long as we know when and where it happened, we can pull the proximity report or video, often before they get off the phone. Tat improves customer satisfaction,” Poag said. Wi-Fi on every bus has an added


advantage: A student successfully appealed to the school board to grant mobile internet access to all students. “Te exact same filter parameters in our classrooms are also on our buses, so we literally have a classroom on wheels,” Poag said. He’s mindful of the perception that administrators might use video and data simply to catch drivers doing wrong. “I don’t think anyone wants to be watched 24/7, but when it’s needed it’s there. We like to look at it from the perspective of things they’re doing well,” he said. “When we see that, we’ll turn around and make a training video to show all drivers. We highlight the good.” As for additional investments in technology, Medved said it’s all about funding. “Te budget is always an issue. We’d move forward with technology as rapidly as we can if we had the budget,” he said. Poag said his district is “at the top of the mountain” because of the added technology. “It feels like Christmas every day when we’re able to look live into a bus when a driver is having a problem,” he said.” I know what’s on the top of the mountain may become the valley in the future, but we’re very appreciative of where we are today with technology.” 


48 School Transportation News • MARCH 2018 See Us At Booth #622


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