Skin Authority, SkinCoachonDemand App The spa starts a consumer on their
they learned at the spa.
journey, but what happens when they go home? Skin Authority works hand-in-hand with our spa partners to insure that the benefit of professional knowledge and guidance
is available when and
where the consumer needs it; not limited just within the walls of the spa.
Our skin coaches leverage
Smartphones, iPads, texting, social media - whenever and however the guest wants to be reached. For example, after a free coaching via English or Spanish on the new SkinCoachonDemand app
or via
phone, e-mail, Skype, etc. The spa- goer can download a ‘Spa Treat’ card and head back to their local spa for a series of treatments. The consumer receives the same message each time and it references back to what
Resort Suite, SPA Check-In App The
ResortSuite SPA Check-In
App is part of the ResortSuite OPS (Operations) framework, which uses tablet based devices, including iOS and Android tablets, to deliver cost-effective and highly specific functional use cases. These
We are also leaders in technology for
the creation of the Skin
The consumer demand is clear for virtual coaching. More than 150,000 spa treat cards were downloaded from
SkinAuthority.com in 2013 and our coaches gave more than half a million coaching sessions last year. SkinCoachonDemand represents a first in taking skin care coaching mainstream free of charge.
Authority Institute. The one-of-a- kind institute is an online platform that offers 24/7 education to team members so they are versed and comfortable in sending a consistent message to guests. We have an inclusive strategy to engage spa staff
in their educational and
personal growth, and integrate into their lifestyles.
Celeste Hilling, Skin Authority CEO, Co-Founder and Product Formulator
use cases have been identified to provide operational staff the guest tools they need exactly when and where they need them — face-to- face with their guests. ResortSuite SPA Check-In streamlines the intake and health
forms process for a guest. It enables a staff member to check a guest in efficiently from an arrivals list and view details about that guest and their services. It then allows staff to switch to a ‘Guest Mode’ and hand the tablet over to the guest where they can complete an intake form, health questionnaire and/or sign a waiver. The guest can also view
their itinerary and service
details. The app synchronizes with the
ResortSuite SPA (Services,
Programs, Activities) module for up-to-date schedules and guest preferences and alerts. “We are thrilled to deliver yet another application to add to the growing ResortSuite OPS framework,” says Frank Pitsikalis, ResortSuite Founder and CEO. “One of the biggest opportunities for process improvement in the spa industry is to eliminate the storage of paper guest waivers and health
forms.
Making this process streamlined, seamless and completely electronic will make spas more sustainable, much more cost efficient, and improve the guest experience.”
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