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region, under a remit to enhance user experi- ence and boost sport and fi tness participation. T e Craſt sman Lockers team were
called in once again to provide the level of changing experience that had brought over- whelming customer satisfaction at four of the trust’s other leisure centres. T ese were Broadwood Stadium, Ravenscraig Regional Sports Facility, Tryst Sports Centre and Wishaw Sports Centre. A boom in membership at Airdrie Leisure
Centre sparked by a major investment in converting an existing sports hall into a state-of-the-art fi tness and group exercise facility, was exerting considerable pressure on the changing facilities. “Growth in usage created real demand
for an immediate solution,” explains Colin Walker, Estates and Facilities Manager for North Lanarkshire Leisure Trust. T e valuables lockers adjacent to reception
for those who came pre-changed and only required storage for a mobile phone, car keys and valuables certainly helped.” Stow and Go lockers followed, to meet
rising demand from those who arrive pre- changed and wish only to change their shoes and store a sports bag, over-jacket and valu- ables. A dedicated unisex area was created, conveniently placed alongside the entrance to the new facilities to maximise use of space, meaning the larger clothes hanging lockers in the changing rooms were not used solely for storing just a few small items. T e ability to select the most appropriate
lockers, from the compact to the spacious, is proving a key factor with leisure trusts, which demand lockers and changing areas that serve a wide cross-section of needs.
Maximizer lockers at Ravenscraig Regional Sports Facility “Craftsman’s designs are second to none, fi t for
purpose and offer an organisation of space that allows users easy and practical access to their belongings.”
Showers and changing facilities, including
lockers and bench seating, had to be upgraded to rival the high standard of fi tness provi- sion in the new gym. “Quality has always been a top priority,” explains Walker. “We have always sought to make the customer jour- ney as good as it could be and we believe that excellence should be provided throughout, and that includes the changing rooms, which are at the heart of every facility.” “T e new provision has received excel-
lent customer feedback,” Walker reports. “Members love the Stow and Go and the
Leſt and right: Indoor running track and indoor
football pitch at Ravenscraig Regional Sports Facility. Centre: Stow and Go lockers at Airdrie Leisure Centre
Maximizer lockers are great for those trav- elling to and from work. T e designs are second to none, fi t for purpose and off er an organisation of space that allows users easy and practical access to their belongings.” Layout and the customer journey through the
changing facility are vital too. “With only a lim- ited space to work with, Craſt sman applied their extensive experience to create a locker confi gu- ration that worked for us here,” Walker adds. “As a trust, we strive to be as a good as,
if not better, than the private sector and changing rooms need to match the quality of other elements of provision. Craſt sman has helped us meet the ever-increasing expectations from customers in providing a great changing experience.”
All change at North Lanarkshire S
When North Lanarkshire Leisure Trust decided to update ageing changing facilities, they placed their trust in a company who they knew could deliver provision where it was needed
ince forming in 2006, the trust have taken control of 18 centres and over 60 outdoor leisure facilities across the
© CYBERTREK 2014
Twitter: @leisureopps
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