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The judges recognised Maunder’s huge contribution to the local community, which included walking the Cardiff Shine marathon for charity after overcoming kidney cancer. He enjoyed the 26 miles so much he is planning to take part in four similar events next year! Maunder described the Pride of Agents accolade as “a real shock”.
“I had no idea I had been nominated. My
regional manger put me forward! It’s not quite sunk in yet, but I’m so delighted,” he said. “Everyone always has bad days at work but I can honestly say that I have very few of them. “I think the way to be a great agent is to turn
your customers into your friends and always put them first so that the holiday you’re suggesting for them is the one that’s going to suit them the best.”
The other winners were: ■ Nichola O’Brien, cruise manager from Barrhead Travel, Glasgow, winner of the Pride of Independent Retail award.
■ Louise Robinson and Louise Dickenson from Future Travel, who won the Homeworkers award.
■ Joanne Kevil from Gold Medal Travel, who picked up the Call Centre award.
The winners with presenter Hannah Scott-Joynt, WTM’s Micaela Juarez, Virgin’s Chris Roe,TTG’s Daniel Pearce and Jamie Archer
■Next week: the stories behind the winners – and the lessons they offer to travel agents up and down the UK
Jamie Archer with the overall winner and winner of the Multiple Retail award, Co-op Llanelli manager Mark Maunder
Hannah Scott-Joynt with Nichola O'Brien, Barrhead Travel’s cruise manager and winner of the Independent Retail award
wtmpride of agents awards news
The audience waits for the big announcements at the WTM Pride of Agents Awards
TM on November 11
Hannah Scott-Joynt with the winners of the Homeworker award, Future Travel’s Louise Robinson and Louise Dickenson
Jamie Archer with the Call Centre award winner, Joanne Kevil, leader of Gold Medal Travel’s ticketing department
19.11.2010 33
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