ttglive.com knowledge
The section for you and your business, including agent news and reviews, easy-to-use product guides and in-depth features to help you sell more. Make sure YOU get the Knowledge.
BUSINESS.
The personal touch p36
How to use technology to make your customer relationships more personal
Jenny p38
Your favourite columnist on helping those in need and ticking the boxes on the Trust in Travel Agents Charter
Knowledge College p39
Check out our mountain of prizes and when they must be won by
Mystery shopper p40
Agents in Altrincham tackle a four-star Turkey booking
ttglive.com Win win win
Business-class flights to South America, a Queensland fam trip, a Kenyan safari and more
ttglive.com/competitions
Your essential travel tool kit OAG flight guides, Foreign Office advice and currency prices
ttglive.com/resources
Get the knowledge Check out Knowledge College’s latest courses and great prizes
ttglive.com/ttgknowledge
PRODUCT.
Selling from home p44 ■Homeworkers reveal how clever trading names boost business
■Holidays Please explains why it has moved its customer feedback to its homepage
■And we chat to homeworker and TTG Agent of the Year for 2010, Jo Rigby
Cyprus, Greece & Turkey p51 ■How Turkey’s touring options can boost your commission
■Club 18-30’s Ayia Napa resort manager reveals the town’s top sights and sounds
■TTG’s Philippa Jacks stays at Panas Holiday Village, Ayia Napa ■A round-up of latest products from the region
jobs of the week
Senior business travel consultant John Allan Travel
“An opportunity for someone with a good understanding of fares and ticketing procedures using Travelport, Worldspan or Galileo. Working independently in a busy business travel department, with management opportunities...” p59
VIP and corporate travel consultant Travelbeam “With a good working knowledge of a GDS, ideally Worldspan, you will be customer service focused and sales driven and enjoy work- ing in a team. Experience in a similar role is required. Excellent salary and other benefits...” p59
Independent travel consultant Meon Valley Travel “No set-up fees, be self-employed and enjoy flexibility while being part of a team. Be based in a shop or at home, have an established database and enjoy commission on everything you book...” p61
Quick flick WTM Pride of Agents awards:
watch the winners’ videos
ttglive.com/prideofagents
A ceremony at WTM, in association with TTG and Travel Channel and sponsored by Virgin Holidays, recognised the work of agents who go the extra mile for their customers. Overall winner Mark Maunder won a luxury holiday, presented by Jamie “Afro” Archer. Find out why the agents won in these great Travel Channel videos.
Accor Hotels 39 Admiral Travel 41 African Pride 22 Anatolian Sky 53 Avis
39
Barrhead Travel 33 Butlins
Can Be Done 24 Carnival Cruise 24 Co-op Travel 32, 38 Cosmos Tourama52 Cox & Kings 51
Cruise118.com 37 easyJet
14, 30
Emirates 26 Explore Flybe
22, 53 14
Future Travel33, 44 Gold Medal 38
Golfbreaks.com 37
22
Hays Travel 45 Holidays Please 49 Iberia
17
Island Routes 17 Keycamp Kuoni
39 14, 22
Lastminute.com 41 Low Cost
Page & Moy 52 Pegasus
30 26
P&O Cruises 64 Qwerty Travel 38 Ryanair Sixt
26 18
TAM Airlines 39 Thomas Cook 37, 38 Titan HiTours 52 Trafalgar Tours 22 Trailfinders 37 Your Car Hire 39
19.11.2010 03
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