4
Does the supplier have a respectable client list?
The better, more established e-publishing suppliers
will have a client list containing some of the world’s top
publishers and international brands.
If the supplier can demonstrate a list of clients made up of the above then
you can rest assured that the e-publishing solution will be of a very high
standard.
Crucially it will also confirm that the e-publishing solution can take high
volumes of traffic and won’t cave under pressure.
It’s worth remembering that large companies have strict procurement
procedures and if an e-publishing solution has made it through the various
tendering processes and legalities, it will no doubt be of a high standard.
Key tip #6: Make certain that your e-publishing supplier has a strong,
well established client list.
5
Does the supplier have phone-based support?
Email-only support can be slow and frustrating and in a
commercial environment is simply not suitable by itself.
Indeed for companies, technical glitches, system failures or any associated
e-publishing problems need to be sorted out immediately.
Phone-based support is therefore essential in addition to email and online
live chat support.
Phone-based support normally means that the e-publishing supplier
places a high value on customer satisfaction, rather than just providing a
software solution.
Key tip #7: Make sure your e-publishing provider has quick, phone
based technical & general customer support.
7
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