In Focus Collections
Reaching for the peaks
Scott Dawson is bringing his knowledge and experience to a number of businesses, as well as industry initiatives
As managing director at Opos, DDI Software, and Kapama, as well as being a director of the Vulnerability Registration Service, Scott Dawson is certainly a dynamic figure within the credit and collections sector. With his busy schedule, he relies heavily
on his self-determination, drive, and focus to continue his aim of being innovative and ahead of the game from a development perspective. Fortunately, he also has the support of
people who he considers to be some of the best in the industry.
DDI Software, digital collections and dialer solutions With over 15 years industry experience and expertise behind him, Mr Dawson’s first
venture on his own was establishing DDI Software. He first started writing Ascent, DDI’s
Enterprise Collections platform in his spare time to help hone his programming skills. Fortunately, by the time he had finished
the beta version of the product, he had also identified his first client. Over the last 13 years, he has continuously
developed and challenged the software product, allowing for significant growth as the industry has moved into a digital era of ground-breaking technology and real-time interaction. More recently, this focus has resulted in
the development of the CallCent Module, a comprehensive telephony and dialer solution.
He gave his thoughts into the DDI
journey: “DDI started out as an attempt by me to improve my programming skills; I never expected to sell the software I was developing. “It was only after about six months, when
the application started to take shape, that I saw the potential in what I was doing. After roughly two years, I approached a
start-up collections agency. That organisation started with two users on the system and grew over a 10-year period to 180 concurrent users. “This allowed me to form DDI Software,
to market and sell the software to other organisations. “We continue to innovate DDI’s offerings,
most recently with our telephony, dialer and call-recording solution CallCent.” He takes a lot of pleasure in getting
personally involved in all deployments of DDI’s technologies, giving a consultative approach to the process, leveraging both his technical and ‘hands on’ operational knowledge.
He takes a lot of pleasure in getting personally involved in all deployments of DDI’s technologies, giving a consultative approach to the process, leveraging both his technical and ‘hands on’ operational knowledge
This helps to ensure that each installation
is bespoke, with the aim of maximising the potential of the clients’ strategic positioning.
36
www.CCRMagazine.com May 2018
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