 


The Credit Services Association (CSA) has revised its code of practice to incorporate new Principles of Business. The new revised code continues to aim to promote best practice in terms of collections activity, and also details what the CSA expects of its members in terms of their business set-up, financial stability, employing people with the right skills, staff training and, most importantly, how they treat all customers fairly. John Ricketts, president of the CSA, said: “The code reinforces all elements of best practice, which, in turn, provides a high level of confidence for our members’ clients, their prospective clients, regulators, consumers and industry stakeholders.”


John Ricketts


         


                                


                


FICO has announced that it has been named a Category Leader in IFRS 9 solutions by research firm Chartis. The Chartis Research report IFRS 9 Technology Solutions: Market Update 2017 cites the steep challenges financial institutions face in meeting the accounting regulation, which will cause banks to hold more capital in the form of provisions against possible credit losses. “Like other regulatory mandates of the past decade, IFRS 9 is


another transformational event for all financial institutions (FI),” the report states. “In all likelihood, it will reduce FIs’ profits and retained earnings, increase their loan loss provisions, and have a negative impact on their regulatory and economic capital. “To mitigate these impacts, FIs will have to rely heavily on


the rigor of their data management and the quality of their data, and on the application of expected-credit-loss modelling and overall governance.”


CallMiner has announced a new partnership with Nuance Communications to incorporate CallMiner Eureka into their analytics offering. “Many businesses are ready to take the next step to better


understand customer needs and intent. Speech analytics will allow companies to leverage analytics to dramatically improve how they interact with their customers across all engagement channels including voice, web, e-mail, social, SMS, and others,” said Robert Wiedeman, general manager and executive vice president, Enterprise Division, at Nuance. “As a result of this partnership with CallMiner, Nuance is now


able to provide visibility and insights into the full customer journey, across all automated and live channels.”


TDX Group has won the Nottingham Post Business Award for ‘Contribution to the Community’ – thanks to the efforts of its 360 employees who, in 2016, raised more than £97,000 for charities in and around the East Midlands. £89,266 of the total amount raised went to its charity of the year, the Children's Bereavement Centre, enabling it to offer even


46 www.CCRMagazine.co.uk July 2017


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