In Focus Risk


Boosting reputation Away from dealing directly with our own customers, there is also a responsibility on us to consider the role technology is able to play in supporting our wider industry credibility in the eyes of our stakeholders and the regulator. The industry has dealt with substantial


regulatory changes over the past few years, with the Financial Conduct Authority working hard to drive out poor practices and create a better borrowing environment for customers. As a result, the sector has changed


significantly and we will use this new era as a way to demonstrate, to the wider world, the best practices that operate within the sector. Technology and data is an integral part


of this journey. July 2017 www.CCRMagazine.co.uk


What is next for the industry? Looking ahead, we will continue to provide robust, pragmatic decision-making to meet our customer’s credit needs, which includes investing in technology innovation to ensure we remain best-in-class. We understand that fintech is changing


As we become an increasingly digitalised world, consumers expect online companies to use best-in-class data to benefit them


the way consumers engage with financial institutions, and we want to be a pioneer in the sector. Our industry can help by making sure


consumers understand all of the factors that go into lending decisions and become informed of how various things affect their credit rating. By helping customers build up their knowledge of how financial services operate, and the benefits to them, we will be held to account by our customers – ensuring the whole HCSTC industry continues to evolve for the better. CCR


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