In Reference Appointments & Updates Appointments & Updates “Attackers routinely test the application
layer for vulnerabilities, so it is critical to have confidence in the software that handles sensitive information and is used to make critical business decisions,” said Ms Miller. “Security is about risk management, and
having a seamless process to automatically test and manage the security of an application through its lifecycle means we do not have to sacrifice security for speed and can demonstrate ROI.”
Noble Systems has announced that permanent tsb have made the commitment to Noble’s Composer Real-Time Speech Analytics (RTSA).
1st Credit has deployed SmartCollect across its business. The platform by Telrock Systems enables 1st Credit to execute SMS and e-mail campaigns, as well as providing a 24-hour a day self-service web portal. Eddie Nott, CEO at 1st Credit, said:
“Deploying a digital collections solution is an essential part of providing an excellent customer journey. At 1st Credit we have long invested in ethical collections and constantly strive to improve customer experience. “The deployment of SmartCollect is the latest
Eddie Nott
innovation and an important part of the planned expansion following our acquisition by European credit management group Intrum Justitia.” Mitch Armstrong, director of sales and marketing at
Telrock, added: “We are very pleased to have 1st Credit as our first live client of the latest version of SmartCollect.”
Christians Against Poverty has published new findings that show 93% of clients stay free of problem debt years after receiving help. The Freedom Report found that even among those who have had a
debt-relief order, and have therefore had less time to learn how to budget, 91% remain debt free. “It was so encouraging to make contact with our former clients
and find out how they are getting on,” said director of external affairs Dawn Stobart, “especially when we discovered that the vast majority are still in a good situation.”
January 2017
Asset & Debt Recovery European Recovery Fraud Investigation Vehicle Movement Site Clearance Trace
0844 884 2391
nick.horton@wrightsrecoveries.co.uk Red 2 Black Recoveries Limited is authorised & regulated by the Financial Conduct Authority. FRN 626896
www.CCRMagazine.co.uk 47 Alan Murphy, head of collections at
permanent tsb, said: “We take customer service very seriously and we have invested heavily in technology that will support our agents to provide exceptional service and support to our clients. One of the key reasons we purchased Composer RTSA from Noble Systems was to complement our existing Noble technology, allowing us to identify areas of the scripted conversation not going to plan for our agents and to proactively notify them during the call. With Composer RTSA, we can listen out for key phrases to ensure that 100% of calls are in compliance and that any customer or agent issues are flagged in real time, rather than after the event.”
Anglia UK has achieved accreditation for the safety and security of its data handling, through ISO 27001. Managing director Mark Scotney said:
“ISO 27001 goes much further than just having a secure IT network. It closely examines key business processes and the measures that are in place to ensure they continue to function.” The accreditation, which took 12 months
to achieve, involves analysis of a range of potential threats to the business from loss of power supply through to cyber-attacks and physical theft of equipment and hardware. It also ensures that staff are fully trained and regularly tested on their knowledge of risk management.
>>
Leading the way in
UK & European asset and debt recovery
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52
