This page contains a Flash digital edition of a book.
In Reference Appointments & Updates


Consumers wishing to take advantage of Open Banking will make decisions based upon a combination of financial, trust, and accessibility attributes, and, when it comes to money, trust may have a higher weighting than in other disrupter territories, according to Allen Jones, managing director of Copernicus. He said: “Open Banking has just begun a ‘managed roll


out’. As it joins with GDPR and concerns centred upon data privacy and media manipulation, interest in ‘hearts and minds’ could well be as important as interest earned or charged.”


>>


to incorporate sentiment analysis, machine learning, and new PSD2


open-banking standards into its core platform, Ctrl+C. “We have created a debt-management


platform for the digital age which seeks to help lenders work with their customers in a collaborative way,” said CEO Jon Hickman. “Traditional debt-management systems


promote an adversarial and one dimensional view of customers in arrears. This can end up with skewed and potentially unfair outcomes with customers being offered solutions that are not helpful because of the incomplete or biased information available to the creditor.”


The number of debt judgments recorded in the Four Courts fell to a historic low during 2017, according to figures released today by Registry Trust. There were 2,157 judgments registered


against consumers in 2017, 2% fewer than the previous year and a record low. The mean average consumer judgment’s


value fell 11%; combined these decreases led to the total value of consumer judgments dropping 13%, to €212.3m, the lowest recorded total. Malcolm Hurlston as registrar said: “The


fall in judgments implies more prudent borrowing. As a result credit can be a sensible economic engine in 2018.”


Allen Jones


“Furthermore, government must ensure


families do not have to pay a poverty premium to get the most basic household goods, and help develop alternatives to high- cost credit.”


The Office for National Statistics has published its latest UK consumer price inflation figures showing the Consumer Prices Index was at 3% in January 2018, unchanged from December 2017. Jane Tully, director of external affairs at


Last month, the FCA issued an update on their review of high-cost credit, with concerning findings that a small minority of overdraft users are paying almost half of all overdraft charges, including high cost unarranged overdraft charges. Peter Tutton, head of policy at StepChange


Debt Charity, said: “We welcome this update from the FCA that echoes the findings of our own research. “The pressing need now is to call time on


harmful persistent overdraft debt and charges causing hardship for people who are already financially vulnerable. We are keen to get to work with the banks and the FCA on solutions, as personal banking is just too important to everyone’s financial health to allow these problems to continue.


the Money Advice Trust, said: “Inflation remains high at three percent with wages not keeping pace, and for the thousands of people we hear from each week at National Debtline, meeting day-to-day costs, such as energy, water and council tax continues to be a challenge. “Recent research shows that as many as


half of all low-income households are already struggling. We are concerned that the slightest change in circumstances, such as a further interest rate rise, could push many of these households into further difficulty.


People in the South of England rely on credit cards to maintain their day-to-day spending habits while Northerners’ prefer overdrafts, according to research published today by GK Strategy and onefourzero


Fleet Mortgages has announced the appointment of a new business development manager covering the Midlands. Matt Taylor joins with immediate effect and reports to sales director, Ross Turrell. He said: “It is very pleasing to be joining a forward-


thinking organisation like Fleet Mortgages and, having worked in financial services for my whole career, I like to think I understand the challenges and pressures that brokers face in an ever-changing environment. “My aim, as always, will be to ensure I am approachable


Matt Taylor


and offering real value to advisers, not just across the buy- to-let space but also more broadly across the entire mortgage market.”


Call & Screen Recording, PCI DSS Payment Portals, Call Scoring Applications. Centralised compliance, productivity & visibility. Protection for new measurements being considered already live


For more information, contact us on 0141 280 0275 or visit www.geniusppt.com 48 www.CCRMagazine.com March 2018


Ofcom: Are You Ready for the Changes? No Capex Required


Flexible On Demand Commercials


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52