SERVICE & MAINTENANCE
failures before they occur. These technologies mean we can reduce downtime for our customers and help them improve system effi ciency, reduce energy bills and potentially improve the productivity of their workforce thanks to cleaner environments.
How does predictive maintenance work in practice? Predictive maintenance is about anticipating issues before they
occur. Carrier uses data-driven insights to anticipate and address potential issues before they lead to system failures. This method involves analysing data trends from the system to predict wear and tear, allowing for timely maintenance interventions that prevent costly repairs and downtime. Interventions can be scheduled at times that won’t inconvenience the customer Using today’s best testing tools and technologies, we can
discover or rule out hidden building system problems. As a result, we can help customers fi nd, identify, and correct minor problems inexpensively, before they lead to more complex and expensive repairs. This avoids needless downtime and inconvenience or discomfort to occupants. Other benefi ts can include controlling energy costs and prolonging equipment life, which all help to save money, time and improve productivity. A tool we use to help us make these predictions is a vibration monitoring unit. This machine learning technology allows us to provide a predictive maintenance vibration analysis solution through Abound HVAC Performance, which is included in all service agreements. This tool helps us deliver more uptime and improve equipment performance for customers by leveraging industry-leading vibration analysis and predictive diagnostics. Built on the idea that each machine has a unique acoustic
fi ngerprint, the AI-based diagnostic solution listens to the customer’s rotating assets, analyses the data and provides accurate and actionable diagnostics in-house. Our portable vibration analysis solution delivers machine diagnostics into the palm of the technician’s hand. The initial machine health analysis is performed within minutes, with verifi ed prescriptive diagnostics and maintenance recommendations summarised in a report within 72 hours.
How do your services fi t in with the call for sustainability? Carrier Global Corporation places a strong emphasis on
sustainability. Our 2030 Environmental, Social & Governance (ESG) goals include helping customers avoid more than 1 gigaton of greenhouse gas emissions by 2030. Energy-effi cient system designs and refrigerants with ultra-low global warming potential support this.
Carrier Service’s role is to help maintain and optimise new and
existing systems, so they run as effi ciently as possible for the duration of their lifespan. We also help customers modernise their building’s heating system through our Service Modernisation team, to more advanced, cleaner systems. This transition helps customers reach their individual decarbonisation and sustainability goals as well as contributes to the wider, UK target of reaching net zero by 2050.
What are the most common challenges you encounter? One of the ongoing challenges is making sure our engineers
and technicians have the knowledge and skills they need to do their jobs. We off er regular training on servicing older HVAC
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technology, modernising equipment, install new plant, as well as regular updates on our digital suite of services so our teams can advise and assist our customers on the best actions to take for optimising their system. We are also very good, internally, at sharing our knowledge and learnings about new industry standards and environmental regulations, whether that is related to refrigerants, energy effi ciency, or indoor air quality. We know legislation can be diffi cult to understand for our partners, customers and end users, so anyone can reach out to our team for support and guidance on those topics.
Perhaps one of the longer-term challenges we face is our ageing workforce and a growing skills gap. We have some tremendously knowledgeable and experienced people in our business, so we are working hard to ensure their experience is not lost when they retire. We need passionate, practical and digitally-minded people to come and join us to absorb all of this knowledge and help us make the transition to cleaner heating and cooling technologies. In a few years, the electrifi cation of heating will mean our industry looks quite diff erent to what it does today. It’s an exciting time to join Carrier as it continues to innovate and create solutions that matter for people and our planet. The next wave of talent has the opportunity to make a diff erence and help shape the UK HVAC segment for the better.
What’s next?
One of the upcoming trends we are ready to support our customers with is retrofi tting. BESA is calling 2024 the year of the retrofi t and suggests that the modernisation of existing buildings should be prioritised to avoid potential issues with energy. As I have mentioned, modernisation will provide so many benefi ts in the long term for customers’ business, the rest of the country and the environment.
Decarbonisation and sustainability are trends that are here
to stay, and digitalisation will only become more prominent as we move forward – especially the AI revolution and how we incorporate this technology into our off ering.
We create solutions that matter for people. Where we can off er a true ‘Concept to Reality’ experience is with our Abound HVAC Performance solution which is a diagnostics and data analysis service off ering.
FANS
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