SERVICE & MAINTENANCE
Predicting performance to minimise
downtime and control costs Ralph Davies, head of sales at Carrier Service, reveals more about Carrier’s lifecycle approach to service and maintenance with its connected services through Abound HVAC Performance.
One of the ongoing challenges is making sure our
engineers and technicians have the knowledge and skills they need to do their jobs.
controls, Abound HVAC Performance and BluEdge service off erings to provide lifecycle solutions that transform indoor environments. We create solutions that matter for people. Where we can
A
off er a true ‘Concept to Reality’ experience is with our Abound HVAC Performance solution which is a diagnostics and data analysis service off ering. Our lifecycle approach aligns with our customers’ sustainability targets, energy goals, cost pressures, changing business requirements, and well-being needs. Ultimately, our approach is to listen to our customers, adapt our services to their evolving needs, always aim to exceed their expectations and build long-term partnerships. Service and maintenance through our Abound HVAC Performance service platform keeps our customers’ equipment running effi ciently for longer. This digital platform connects equipment to our cloud-based platform, so we and the customer can access real-time data to visualise, analyse and optimise machine health. Our 24/7 emergency support and prioritisation helps us to stay ahead of failures, while our continuous monitoring of indoor air quality helps us make the necessary adjustments to ensure air quality meets healthy (and legislative) levels.
26 April 2024 •
www.acr-news.com
t Carrier, our highly effi cient chillers, heat pumps and air handling units are supported by the latest state-of- the-art energy-saving HVAC equipment and solutions,
How has the HVAC industry evolved in terms
of service and maintenance? Over the past decade, we’ve seen the introduction of a proactive approach to maintenance. WiFi-enabled devices and connections to the cloud make it possible to build a real-time picture of how a system is running and, therefore, analyse where and when issues could occur. The introduction of digital connectivity enables the Abound HVAC Performance platform to decipher data, extract insights and implement solutions before issues arise. This means Carrier can off er predictive maintenance solution to truly make a diff erence. This has also evolved how servicing takes place. Customers on our BluEdge service contracts receive four routine checks per year, two of which are now remote. This model is a more effi cient use of resources, saves time and money, and delivers the same level of service and technical expertise.
How has technology infl uenced the way you service and maintain HVAC systems? We touched on it just a moment ago, but I think it is fair to say that technology has revolutionised HVAC service and maintenance. The integration of smart technology and connected systems, along with more recent advancements such as artifi cial intelligence and machine learning, gives us tangible insights that allows us to predict and step in to correct potential system
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