231 2017 Terms & Conditions Security
Our credit and debit card transactions are processed using SAGEPAY. SAGEPAY is an approved payments solution provider for most major banks or fi nancial institutions such as Lloyds TSB Cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland.
All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us. On-line transactions can also be processed using Paypal. Again, your security is of paramount importance to us and we do not keep your bank details.
Delivery
As part of our commitment we off er a fast, effi cient delivery service. Orders received by 2pm Monday to Friday will normally be shipped the same day. Orders over £100 will be delivered free of charge, excluding large, heavy equipment items.
Large, heavy, equipment items such as tables and baths incur an additional charge. Where this applies you be advised at the time of ordering – both on-line where a stock message detailing this will be attached to the item and directly whilst on the telephone. These items are despatched via a specialist carrier for which a charge of £45 per pallet will apply.
Any delivery to the Scottish Highlands, Northern Ireland and off shore islands may be subject to a surcharge.
We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectifi ed promptly.
Please note that orders placed on-line on Saturdays, Sundays and bank holidays, when we are closed, will be despatched the next working day.
UK Mainland Delivery
Orders over £100 will be shipped free of charge (excluding large, heavy equipment items as detailed above). Orders less than £100 will be charged at the following rate:
Small items posted as a large letter such as single blades, combs etc. £1.95
Up to 250g: £3.30 251-500g: £3.65 501-750g: £3.95 701-1kg: £4.40 1.01kg-2kg: £6.70 2kg+: £6.87 (shipped express)
If there is an item that is required urgently, we can off er you an express delivery service:
Up to 1kg: £5.49 Above 1kg: £6.87
UK Off shore Delivery
Deliveries to UK off shore addresses are charged at individual rates in line with prices from Royal Mail. These are available at the time of ordering and will feature on-line at the basket checkout.
EU Delivery
Deliveries to European countries will normally be made via road courier and will be charged according to product size and weight. This will be added at checkout. Care must be taken to ensure that the destination address is provided accurately, and that the destination country is completed in the country fi eld in order that the correct freight can be quoted, and on acceptance charged to the order. For specifi c delivery charges of your item or to your country, please contact us for a quote: 01635 581958, option 1.
International Export
Please email us at
export@groomers-online.com for a shipping quote.
Unfortunately due to aviation regulations we are unable to send aerosols by air.
These are our terms and conditions. Please read them with care. Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will off er a refund to customers if you have notifi ed us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notifi ed. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited reserve the right to apply a 10% return to stock handling charge if an item is received unsuitable for re-sale.
If you are returning a large item such as a table or bath, please ensure you keep the original pallet and packaging as used for delivery. This will be required by the courier for collection and return.
Please be aware that the following items are non-returnable: 1. Goods made to order 2. Sealed media such as DVDs and CDs 3. Gift vouchers
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Refunds
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Continued on Page 234. Visit us at:
www.groomers-online.com
Terms & Conditions
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