50
BACKCHAT / DIARY Backchat
yet. “A major bank will fail as a result of a cyber attack in 2017 leading to a loss of confidence and a run on that bank,” Prof Richard Benham, Chairman of the UK National Cyber Management Centre, told the BBC during January.
Y
Eep! President Trump, Brexit and a cyber attack taking down a major bank, all in one year. 2018 can’t come soon enough.
MAY
Customer behaviour is becoming increasingly online-based, right? Digital is the word, close all bank branches immediately, yep? Think again…More people are visiting bank branches for face-to-face advice than six years ago, particularly Generation Z, according to a report by Accenture, based on a survey of 3,000 customers.
53% of these are accessing their branch at least once a month, compared with 47% in 2010. Those between 18 and 21, aka Generation Z, are the biggest fans of a physical presence, with one in four visiting at least once a week. Peter Kirk, a Managing Director at Accenture, says: “Demand for branches seems set to continue. Banks need to recognise that for many consumers, including the younger generation, the shift towards computer-generated services cannot be at the expense of access to human service at their local bank.”
Ugh, blockchain, like, so, 2016…Chris Gledhill, CEO and Co-Founder of UK challenger bank, Secco, recently released the latest (Q1 2017) version of his FinTech Cool Wall, based on how much Seed/Series A investment is pouring into startups.
In a LinkedIn post, he says: “I had a lot of feedback on the 2016 Q4 version which I’ve incorporated this time round…Blockchain takes a shocking lurch to the left and is at risk of losing its sub-zero status! I put this down to its growing maturity in the sector. Just like music becomes less cool when your parents start listening to it, so does blockchain when banks start dabbling in it!”
Well, it was fun while it lasted. QR codes, meanwhile, are having a renaissance, moving up the board towards ‘Cool’. This is mostly driven by the Chinese/Korean payments market and Bitcoin users. Wearables, however, have taken a dive. No surprise there; smartwatches et al always felt like a solution to a problem that didn’t exist.
IN THE NEXT ISSUE Feature Focus: Big Data, data warehousing, analytics
09-10: IFINTEC, Istanbul
www.ifintec.com
OCTOBER
4-5: PayExpo Europe 2017, London
www.payexpo.com
16-19: Sibos 2017, Toronto
www.sibos.com
22-25: Money 20/20, Las Vegas
www.money2020.com
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ou thought the 2016 Tesco Bank hack was bad? You ain’t seen nothing Diary MARCH
13-14: MEFTECH 2017, Abu Dhabi
www.meftech.ae
www.ibsintelligence.com © IBS Intelligence 2017
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