IBS Journal February 2017


13


imaginBank claims chatbot first in Spain


imaginBank, has launched the Spanish banking industry’s first ever chatbot.


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Clients can access the service using Facebook Messenger. It provides information on imaginBank’s discounts


aixaBank’s mobile-only spin off,


programme, which includes exclusive offers for restaurants, leisure activities, travel, hotels, cultural events, training, fashion, beauty, cinema, music and shows.


Scott Thompson


HSBC lifts lid on Technology Advisory Board


Board, consisting of individuals from the likes of eBay, Ripple, Token, Transmit Security and Spark Capital. The group will meet quarterly to provide advice and guidance on HSBC’s technology and digital strategy relating to IT infrastructure, digital opportunities, cybersecurity and creative technology.


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Andy Maguire, HSBC Global COO, who will chair the Technology Advisory Board, says: “This is key to helping us adopt technology that makes HSBC simpler, better and faster for our 46 million customers and 250,000 colleagues across our global network. We have made significant progress in the last couple of years, including more recently becoming the biggest financial services user of biometrics globally, through Touch ID, Voice ID and facial recognition, and through our participation in a first use of blockchain in trade finance. We have also established tech labs in the UK, India and Guangzhou and signed partnerships with leading


SBC has set up a Technology Advisory


organisations including the Alan Turing Institute in London and the Hong Kong Applied Science and Technology Research Institute Company Limited (ASTRI).”


Scott Thompson


www.ibsintelligence.com

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