IBS Journal February 2017
17
Lloyds Bank tests out Signly tool
to undertake a trial with Signly – a British Sign Language (BSL) translation tool. Lloyds Banking Group’s Innovation Labs tried out the technology to understand how Signly could offer an alternative option for up to 250,000 people in the UK who use BSL each day. It will now move on to test it with a wider group of customers. Signly enables customers to scan enabled literature on their smartphone which provides translations into BSL through augmented reality.
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The trial incorporated this into both written and online material. Nick Williams, Lloyds Bank’s Consumer Digital director, says: “We are always looking for new ways to support our customers and trialling this new technology is a great example. Alongside SignVideo, Text Relay and our
NBAD embraces blockchain with Ripple
he National Bank of Abu Dhabi (NBAD) has become the first bank in the Middle East to go live on blockchain for real-time cross border payments using Ripple technology.
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Vineet Varma, Managing Director & Head of Global Transaction Banking, NBAD says: “We’re always exploring new ways to enhance our customers’ experience. With blockchain, we hope that we could address the needs of our customers and drive forward more efficient and flexible service. Embracing technologies like blockchain is a step in right direction for our customers.”
Brad Garlinghouse, CEO at Ripple, adds: “Banks and their customers have been hearing about the promise of blockchain technology to enable real-time cross- border payments. Now, some of the most innovative and successful banks like NBAD are making this a reality by offering Ripple-enabled payments to their entire customer base, and in doing so, paving the way to make 2017 the
year we see broad commercialisation of blockchain take hold globally.”
Scott Thompson loyds Bank has become the first FS company
interpreting service, Signly provides a new tool to make it easier to engage with the bank. Improving our services to make them simple and intuitive for all our customers is key to removing barriers of financial exclusion.”
Scott Thompson
www.ibsintelligence.com
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