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Recycling Automotive July-August 2015 | Volume 35 Number 4 Columns
President’s Comments | 4 • Ricky Young
Editor’s Note | 6 • Caryn Smith
Final Thoughts | 70 • Michael Wilson
Departments
ARA Action | 10 Insure This | 12 • Bill Velin
Dashboard | 16 • Robert Counts & Chad Counts
Lessons Learned | 18 • Ginny Whelan
ISO 9001 | 20 • Buddy Godbout
Advice Counts | 22 • Mike Kunkel
That’s My Opinion | 24 • Ron Sturgeon
Marketing 101 | 26 • Mike French
Word on the Wire | 28 • Andy Latham
Certified News | 63
Capitol Connection | 66 Crossword Puzzle | 68 Industry Calendar | 69 Advertiser’s Index | 69
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ARA ANNUAL 72ND CONVENTION & EXPO
We’re Back! Fast Track to Success / 30 ARA returns to Charlotte for the 72nd Annual Convention & Expo to capture the excitement and success of the winner’s circle! By Michelle Keadle-Taylor
Fun in the Queen City of Charlotte / 33
MANAGING A DISASTER
“We Got A Fire! It’s Bad!” / 45 Those are the last words you want to hear as an auto recycler. Here are lessons learned from recyclers who have experienced the worst.
By Michelle Keadle-Taylor
BOTTOM LINE BOOSTER
Program with Profits: Part 2 / 54 Experts agree that to grow your business you must control your commodities. By Michelle Keadle-Taylor
SPOTLIGHT
Robertson’s Auto Salvage: Following Bill Gates’ Lead to Succeed / 59
“A company’s ability to respond to an unplanned event, good or bad, is a prime indicator of its ability to compete.” By Lynn Novelli
Automotive Recyclers Association
9113 Church Street, Manassas, VA 20110-5456 USA (571) 208-0428 /
www.a-r-a.org
AUTOMOTIVE RECYCLING (ISSN 1058-9376) is published bi-monthly by the Automotive Recyclers Association, 9113 Church Street, Manassas, VA 20110-5456 USA, (571) 208- 0428 / (888) 385-1005, Fax: (571) 208-0430, Internet:
www.a-r-a.org. Periodicals postage at Manassas, VA, and additional mailing offices. Additional member subscription are $15/year. Non-member subscriptions are $40/year U.S. Non-U.S. mailing address subscriptions are USD$55/year surface mail or USD$85/year airmail. $20 libraries and non- profits. Copyright © 2015 ARA. All rights reserved. Materials may not be reproduced in any form without written permission from the publisher. Statements of fact and opin- ion are the responsibility of the authors alone and do not necessarily imply any opinion on the part of the officers, directors, staff, or the members of the Automotive Recyclers Association. Postmaster: Send change of address to Automotive Recycling magazine, 9113 Church Street, Manassas, VA 20110-5456 USA.
July-August 2015 | Automotive Recycling 3
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