CUSTOMER SATISFACTION 94%


To attain these service levels, we leveraged the strength of the entire organization. One hundred and forty-seven employees outside of our Property Claim department assisted with the record claim volume. Kim Kwiatkowski, assistant vice president of Commercial Lines, volunteered herself and her team to process mail so that Claim employees could attend to policyholders on the phones.


LIKELY TO RECOMMEND ARBELLA 93%


Deb Gellerman, an administrative assistant in Information Technology, enjoyed the experience so much that she switched to a regular position in the Claim department.


During late nights and weekend shifts, Arbella employees took personal responsibility for the claim experience of our policyholders who in return gave us very high satisfaction ratings for our service.


“Arbella is among the best in the business. They always do a stellar job of closing claims and taking care of customers.” – Lori Burkavage, claim specialist, Insurance Center of New England


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A R B E L L A I NSU RANCE G ROU P


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