CONTRACT CLEANING INTEGRATION, INTEGRATION
Even though the workforce accounts for every cleaning contractor’s largest expense, the value of workforce management data often goes unnoticed. Not any more, however. Developments in
workforce management software and cloud integration means contractors can unlock the value from their workforce data to drive business efficiency. Nick Whiteley from Vanquish Integrated People Solutions explains.
Workforce management for the cleaning industry has come on leaps and bounds. Gone are the days of having to put up with the frustrations and errors associated with timesheets and spreadsheets or ‘off-the-shelf’ systems that are unable to cope with the idiosyncrasies of the industry.
After much development work, solutions dedicated solely to the cleaning industry have started to emerge.
These have been developed in close collaboration with leading contractors to deliver the tools and features that contractors have long yearned for, such as the ability to:
• Centralise the workforce in a single software solution
• View the workforce from a contract perspective
• Track ‘actual’ worked hours against hours forecasted
• Collate real-time data from remote client sites and track staff movements
• Apply different pay rates for staff working on multiple contracts
• Simplify the management of multi- tenancy buildings with Building Reference functions
• Assign ‘best-fit’ and ‘best-cost’ to meet strict budgets
• Create ‘Teams’ of workers who regularly work together for fast scheduling
• Configure ‘Assumed Hours’ to manage workers
Collectively the advanced functions enable contractors to gain total transparency of the workforce, better plan and manage workers to meet the requirements of each contract and gain a better understanding of their labour costs.
36 | Tomorrow’s Cleaning Integration – The Key To Unlocking
Value From Your Workforce As powerful as workforce management systems are on their own, their return and strategic value is heightened profoundly when integrated with other key business functions.
“For far too long, there has been a tendency for workforce
management to exist as an isolated
business function, but with the workforce representing every contractor’s largest expense, workforce
management systems hold some of the most meaningful data available to contractors.”
Cleaning contractors typically rely on a myriad of systems, such as CMS, accounting, payroll and HR to run their business, but a lack of direct integration with workforce management means contractors are left with an incomplete and disparate picture of how well a business
is performing against customer expectations, costs and quality.
Workforce management systems provide the only opportunity to engage with the workforce at the point of service delivery. Subsequently, the data is critical to gaining an insight into contract costs and staff productivity.
In the absence of true integration valuable time is often spent duplicating data, leading to the potential for errors and inaccuracies to occur.
Innovations in cloud technology and API platforms have made integration with workforce management easier, faster to implement and more cost effective, opening up the possibility for ‘best of breed’ back office systems to profit from workforce data to enrich their own functionality.
Data can now be ‘pushed’ and ‘pulled’ from connected systems in real- time without hiccups, allowing core business functions to be automated and streamlined without the need for further data entry.
With easy and open access to their workforce management system, contractors have the flexibility to leverage all the industry-specific features from a dedicated system, as highlighted above, and then extract whatever data they need, however and whenever they need it.
For instance, they can apply the necessary pay rates for each contract, prepare team rotas to meet service level agreements, and then track on-site activity to ensure staff have arrived and finished on time.
Attendance data can then be ‘pushed’ back to the central hub to populate timesheets required for payroll and invoicing.
twitter.com/TomoCleaning INTEGRATION,
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76