News 5 CLUDING OUR GHA TEDDY – TO KEEP IN TOUCH WHERE AND WHEN IT SUITS


place, anywhere Y


OU can now pay your rent or book a repair anywhere, anytime – just ask Ted.


We gave Ted a mobile phone and a My GHA account and asked him to put our online services to the test. After a quick lesson from GHA’s James Duff, pictured on the front, Ted went on a day out. Could a bear really do all the things we said - at a time and a place that suited him?


Here’s what happened.


3pm – Ted hops on the bus and logs in again to ask about a fuel advice appointment. He might have fur, but he’s been worried about his heating bills.


Eddie: new site


quick and easy Eddie Kenny, 64, from Knightswood helped design the new GHA website. He explains why tenants – of all ages – should get online.


YOU are never too old to use the internet. I’ve just turned 64 and I report


my repairs using my iPad and the My GHA account. I don’t have to wait on the phone or go to my local office if it’s raining. I can even pick a time when it’s best for me. I really like the fact I can also send photos of what’s wrong.


I used the old GHA website. It


10.30am – Ted goes for a morning stroll, stopping off in the park to rest his weary paws. He pays his rent while he’s at it.


4pm – Home at last. Time to put his paws up and catch a bit of telly. Wonder if that rent payment’s gone through yet?


READY EDDIE: Eddie online


was fine if you were young. But it was difficult if you were my age. It was hard to find the


Noon – There’s hardly anything in the fridge so he goes for messages. Then he remembers he hasn’t booked that repair to have his kitchen cupboards fixed. All sorted from the comfort of his trolley.


6pm – Time for tea. Ted can’t remember what time his repair appointment is tomorrow. Lucky he can quickly check as the wee Teds feed their snouts.


2pm – After shopping he’s gasping for a cup of tea. Ted does a quick check on his rent account.


8pm – Bed time at last. Nice to relax with a quick flick through all the news and photos at www.gha.org.uk


information you wanted. You lost interest quickly. It was really important tenants had a say in the design of the new website. I was part of a group which worked with GHA to make it quick and easy for tenants. Tenants my age want it to be as easy as possible to pay rent and report repairs. Old tenants also wanted to see big writing and graphics. I like the new website and would encourage other people to use it. I would tell tenants of all ages to try the website for themselves and to use online services. Help is out there if you have never used a computer before or you need a bit of help. Go on. Give it a go. It’s for your own good.


theKEY - www.gha.org.uk


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