14 News SUDOKU


Fill in this Sudoku and send it to us for a chance to win a great prize – a £50 gift voucher. Send your answers to:


KEY SUDOKU, the Key magazine, FREEPOST RTJU-TRRA-GHKA, Wheatley Group, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL by 1 May.


LAST ISSUE’S SUDOKU Name: Address: Telephone number:


WE have another iPad 2 to give away in our competition for Glasgow Gold members. You need to have a clear rent account to be eligible to join Glasgow Gold. To win one of the amazing tablet computers, just answer this simple question:


The winner of the Sudoku competition in the last issue of the Key was Ali Azad Eisaie from Knightswood. Ali wins £50 worth of shopping vouchers.


Terms and conditions can be found on the GHA website at www.gha.org.uk/competitions


What do you like most about the new GHA website?


i


Send your answers to the Key magazine,


COMPLAINTS update


WE’RE committed to providing excellent service to our customers – and we want to make sure we learn from complaints we receive. We value complaints and use the information we get from them to help us improve services. That’s why we’d like you


to tell us if something goes wrong or if you are unhappy with our services. We aim to resolve all complaints within five


theKEY - www.gha.org.uk


working days. You’ll know the name of the member of staff dealing with your complaint, and they’ll keep you informed of progress. Maureen Dowden, GHA’s Director of Governance, said: “We always welcome complaints from tenants because it helps us identify areas where we need to improve. “It means we can


continue to improve our services.”


You can make a complaint, comment or compliment by:


n calling us on 0800 479 7979


n dropping in to one of our local offices


n using our complaints form


n writing to your local office


n visiting our one-stop shop at 173 Trongate


n emailing us at complaints@gha.org.uk


FREEPOST RTJU-TRRA-GHKA, Wheatley Group, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL by 1 May. Please include your full name, address and contact number. Terms and conditions can be found at www.gha.org.uk Remember, only one entry per household.


Janette Schofield, of Penilee, won the iPad 2 competition in the last issue of the Key. Janette said she, her four children, 17 grandchildren and 13 great grandchildren live in the “best community” and that her flat is well looked after by the concierges “who can’t do enough for you”. Thanks to everyone who took the time to enter.


WIN AN iPAD 2


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